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Business Process | Service Group | Support Level |
---|---|---|
Field Service | Printer Technician | Level I |
Level II | ||
PC Technician | Trainee | |
Master Technician | ||
Field Service | Customer ABC | Primary |
Secondary | ||
Tertiary | ||
Customer CDE | Site A | |
Site D | ||
Field Service | Boston | North |
Downtown | ||
South | ||
San Francisco | 94112 | |
94165 | ||
Support | Application Support | Front-line |
Specialist | ||
System Support | Morning Support | |
Evening Support | ||
Support | Morning Shift | Product Line A |
Product Line B | ||
Evening Shift | High Priority | |
Medium Priority | ||
Low Priority |
Note: You cannot delete support levels that are associated with service groups.
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