Setting Up Support Levels
Support levels distinguish personnel in the same service group. The following table gives some examples of support levels you can define for various service groups.
|
| Field Service
| Printer Technician
| Level I
|
|
|
| Level II
|
|
| PC Technician
| Trainee
|
|
|
| Master Technician
|
|
| Field Service
| Customer ABC
| Primary
|
|
|
| Secondary
|
|
|
| Tertiary
|
|
| Customer CDE
| Site A
|
|
|
| Site D
|
|
| Field Service
| Boston
| North
|
|
|
| Downtown
|
|
|
| South
|
|
| San Francisco
| 94112
|
|
|
| 94165
|
|
| Support
| Application Support
| Front-line
|
|
|
| Specialist
|
|
| System Support
| Morning Support
|
|
|
| Evening Support
|
|
| Support
| Morning Shift
| Product Line A
|
|
|
| Product Line B
|
|
| Evening Shift
| High Priority
|
|
|
| Medium Priority
|
|
|
| Low Priority
|
To define support levels:
2. Enter a unique name for your support level.
3. Enter a Description to indicate what the support level represents.
4. Optionally enter Start and End Dates to specify the date range covered by the support level.
Note: You cannot delete support levels that are associated with service groups.
See Also
Setting Up Service Groups
