Setting Up Field Service Personnel
You can use Oracle Human Resources Management Systems (HRMS) to define employees that belong to your service or support department. These employees can be designated as service personnel and, later, assigned to service requests and dispatched to customer sites based on rules you define.
Prerequisites
To define employees as service personnel:
1. Define a new job in Oracle HRMS for field service. See: Defining Jobs.
2. Associate appropriate positions with the service job you defined in the previous step.
This groups together all of the employees who belong to your service department. See: Defining Positions.
3. Set the value of the profile option Service: Support Role in Human Resources to match the service job you have defined.
The profile's value determines which employees you can select when you dispatch service personnel to address a service request.
See Also
The Employee Assignment
Oracle Service Profile Options
Setting Up Support Levels
Roles
Set up your organizational positions. See: Defining Positions.