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Oracle Service Profile Options

During implementation, you set a value for each user profile option to specify how Oracle Service controls access to and processes data.

The profile options are set at one or more of the following levels: site, application, responsibility, and user. The system administrator sets and updates profile values using the System Profile Options window.

You can set the following profile options in Oracle Service.

Profile Options User System Administration Requirements
User User Resp App Site Required?
  		Default
Value
OE:Apply Order Adjustments to Service Lines X     X X    
OE:Default CP Selection Attribute   X X X   YES  
OE:Item Validation Organization         X YES  
Service:Allow Service date change X            
Service:Auto Launch Web Workflow X     X X    
Service:Auto Launch Workflow X     X X    
Service:Auto-generate System Name     X X X    
Service:Cascade System Termination       X X    
Service:Customer Product Termination Status       X X YES  
Service:Day Unit of Measure X     X X YES  
Service:Default Action Owner X     X X    
Service:Default Action Severity X X   X X    
Service:Default Action Type X X   X X    
Service:Default Discount for Repair/Replacement Orders         X    
Service:Default Make Public Flag X     X X    
Service:Default Order Type for Service Orders X     X X YES  
Service:Default Order Type for Service Renewals X X   X X YES  
Service:Default Price List for Repairs X     X X YES  
Service:Default Service Request Owner X     X X    
Service:Default Service Request Severity X     X X    
Service:Default Service Request Type X     X X    
Service:Default Service Request Urgency       X X    
Service:Default Transaction Group for Depot Repair X     X X    
Service:Default Web Service Request Owner X     X X    
Service:Default Web Service Request Severity X     X X    
Service:Default Web Service Request Type X     X X    
Service:Default Web Service Request Urgency X     X X    
Service:Enable Context Search       X X    
Service:Field Service Transaction Organization X     X X    
Service:Field Service Transaction Subinventory X     X X    
Service:Field Service Transaction Type X     X X    
Service:Item Flexfield (Product)       X X YES  
Service:Item Flexfield (Service)       X X YES  
Service:Minimum Repair Status for Submitting Jobs         X YES  
Service:Minimum Service Duration X     X X YES  
Service:Month Unit of Measure X X   X X YES  
Service:On-line Processing of Service Orders X     X X    
Service:Publish Flag Update Allowed X     X X    
Service:RMA Line Status for Non Repair Lines       X X    
Service:RMA Line Status for Repair Lines       X X    
Service:Repair Default Expense Item X     X X    
Service:Repair Default Labor Item X     X X    
Service:Repair Default Material Item X     X X    
Service:Set Customer Product to Latest Revision       X X YES  
Service:Support Role in Human Resources       X X YES  
Service:System Name Update Allowed       X X YES  
Service:Time Unit of Measure X X   X X YES  
Service:Workflow Administrator       X X    

OE:Apply Order Adjustments to Service Lines

This value determines whether order-level discounts you assign to an order should also apply to service order lines associated with product order lines. If you do not specify a value for this profile, Oracle Order Entry/Shipping does not apply order-level discounts to service order lines.

OE:Default CP Selection Attribute

This value determines the default attribute for finding customer products in the Installation window of the Order Entry/Shipping's Sales Orders form. Valid choices are Order, System, Type, and Agreement.

OE:Item Validation Organization

For each service responsibility that you define, you should select the OE:Item Validation Organization to be the same as that assigned to the profile option by corresponding Order Entry/Shipping responsibilities. This will ensure that both Service and Order Entry/Shipping users use the same inventory organization for item validation.

Service:Allow Service date change

Allows you to change start and end dates for support services manually.

Service:Auto Launch Web Workflow

Determines whether a workflow launches automatically when you save a Web service request.

Service:Auto Launch Workflow

Determines whether a workflow launches automatically when you save a service request.

Service:Auto-generate System Name

Controls whether new system names are generated when systems are created.

Service:Cascade System Termination

Determines whether system terminate dates should be cascaded to related customer products. If you use this feature, when you terminate a system by setting the end date, Oracle Service automatically sets the same end date for the customer products related to the system and updates their status to Terminated.

Service:Customer Product Termination Status

Determines the customer product status to apply to related customer products when terminating a system in the Systems window. Used with the profile Service:Cascade System Termination.

Service:Day Unit of Measure

Identifies the unit of measure representing the day.

Service:Default Action Owner

Default value for service request action owner.

Service:Default Action Severity

Default value for service request action severity.

Service:Default Action Type

Default value for service request action type.

Service:Default Discount for Repair/Replacement Orders

Default discount to accommodate price adjustments on repair or replacement orders.

Service:Default Make Public Flag

Determines the default value for the Make Public check boxes in the Comments and Calls windows, and in the Problem Description and Problem Resolution alternative regions of the Service Requests window.

Service:Default Order Type for Service Orders

Provides the default order type in the Order Service Programs window.

Service:Default Order Type for Service Renewals

Default order type in Renew Service Programs window.

Service:Default Price List for Repairs

Default Price List for Repair Estimates.

Service:Default Service Request Owner

Default value for service request owner.

Service:Default Service Request Severity

Default value for service request severity.

Service:Default Service Request Type

Default value for service request type.

Service:Default Service Request Urgency

Default value for service request urgency.

Service:Default Transaction Group for Depot Repair

Defaults a transaction group in the Charges window if your charge's source is a repair line.

Service:Default Web Service Request Owner

Default owner for Web service requests.

Service:Default Web Service Request Severity

Default severity for Web service requests.

Service:Default Web Service Request Type

Default request type for Web service requests.

Service:Default Web Service Request Urgency

Default request urgency for Web service requests.

Service:Enable Context Search

If you set this value to Yes, you can use the ConText search feature in the Search Knowledge Base window. While this value is set to No, the data that you enter are not indexed for the knowledge base.

Service:Field Service Transaction Organization

Specifies the default inventory organization from which materials are transacted.

Service:Field Service Transaction Subinventory

Specifies the default subinventory from which materials are transacted. Your choices for this profile are limited by the value you selected for the profile Service:Field Service Transaction Organization.

Service:Field Service Transaction Type

Provides a default transaction type for all inventory transactions you interface to Oracle Inventory.

Service:Item Flexfield (Product)

This value determines the Oracle Inventory key flexfield structure you want to use when displaying customer product numbers. The value is mandatory; without it, the system will be unable to display the product number. It is recommended that you set this profile to MSTK. See: Oracle Inventory Flexfields.

Service:Item Flexfield (Service)

This value determines the Oracle Inventory key flexfield structure you want to use when displaying support services. This value is mandatory; without it, the system will be unable to display the service program. See: Oracle Inventory Flexfields.

Service:Minimum Repair Status for Submitting Jobs

Controls the minimum repair status required to submit a repair job to Oracle Work in Process.

Service:Minimum Service Duration

Determines the minimum duration allowed for a service program. For service program cotermination, this profile can be used to determine whether to advance the cotermination date forward one year. For example, say the customer cotermination date is 31-DEC and a service program is sold to that customer on December 15, 1996. If the minimum service duration is 30, the end date of the service program is set automatically to December 31, 1997.

Service:Month Unit of Measure

Identifies the unit of measure representing the month.

Service:On-line Processing of Service Orders

If this value is set to No, Oracle Service submits OrderImport requests concurrently. This profile applies only to the Order Service and Renew Service windows.

Service:Publish Flag Update Allowed

Controls whether you can change the Publish flag's setting in the Service Requests windows.

Service:RMA Line Status for Non Repair Items

Determines the default status assigned to non-repair customer products when the Depot Repair Control program runs.

Service:RMA Line Status for Repair Items

Determines the default status assigned to return-for-repair customer products when the Depot Repair Control program runs.

Service:Repair Default Expense Item

Provides a shippable rollup item to pass optionally to Order Entry/Shipping instead of the expense item you enter for a charge detail.

Service:Repair Default Labor Item

Provides a shippable rollup item to pass optionally to Order Entry/Shipping instead of the labor item you enter for a charge detail.

Service:Repair Default Material Item

Provides a shippable rollup item to pass optionally to Order Entry/Shipping instead of the material item you enter for a charge detail.

Service:Set Customer Product to Latest Revision

Controls whether a customer product's current revision is automatically updated when a revision update is ordered for an existing customer product.

Service:Support Role in Human Resources

Allows you to define an employee as service personnel in Oracle Human Resources, based on jobs (roles) that you define.

Service:System Name Update Allowed

Determines whether system name updates are allowed.

Service:Time Unit of Measure Class

Identifies the UOM class representing time periods.

Service:Workflow Administrator

Identifies the Oracle Workflow administrator for your system, based on the valid Workflow roles that have been defined. All error notifications will be sent to this administrator.

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