Overview of Returns
Using the Returns window, you can enter, view, and update return material authorizations (RMAs) for your customers to return goods to you. Oracle Order Entry/Shipping allows you to authorize the return of your sales orders as well as sales made or fulfilled by other suppliers, as long as the items are part of your item master. You can authorize returns for replacement, as well as returns with or without credit. If you require that items be returned for credit, Oracle Order Entry/Shipping can prevent customer credits until the items have been inspected, if necessary, and accepted by your organization. You can also attach notes to provide extra information about a return.
You can enter information in the Returns window as you receive it. You can also copy existing orders and returns to begin a new return.
Prerequisites
Return Header Block
Defining Return Header Main Information
Defining Return Header Pricing and Sales Information
Defining Return Header Shipping Information
Defining Return Header Tax Information
Return Lines Block
Defining Return Line Reference Information
Defining Return Line Credit Information
Defining Return Line Receiving Information
Defining Return Line Tax Information
Viewing Status Information for Return Lines
Returns Window Buttons
Entering Return Material Authorization Discounts
Entering Return Material Authorization Sales Credits
Defining Receive From and Credit To Information
See Also
Drop Shipments
Drop-Ship Return Flow
Returns Special Menu
Required Fields for Entering Returns
Return Material Authorizations (RMAs)
Function Security for Orders and Returns
Inspecting Customer Returns
Receiving Customer Returns
RMA Interface
Copying Orders
Viewing Orders and Returns
Approval Actions
Entering Order Approvals
Holds
Cancelling Orders
Closing Orders
Set up your Credit Memo Reasons QuickCodes. See: Defining Receivables QuickCodes.