Defining Receive From and Credit To Information
Prerequisites
To define return address information:
1. Navigate to the Returns window.
2. Enter header information for a new return, or query an existing return. See: Overview of Returns.
If you have not previously defined the customer for this order, navigate to the Special menu and choose Quick Customer Entry. See: Entering Customers.
3. Choose the Addresses button.
The Receive From and Credit To Addresses window appears.
4. Select the Receive From Location.
Oracle Order Entry/Shipping automatically defaults the receive-from address from the primary ship-to location, if you defined one for the customer. Otherwise, if you choose a location, Oracle Order Entry/Shipping automatically completes the corresponding customer name and address. Only active locations display in the list of values.
If the system profile option OE: Customer Relationships is set to Yes, you can choose a receive-from location based only on the customer listed on the return or a related customer. If OE: Customer Relationships is set to No, relationships are ignored and you can choose a receive-from location from any customer.
5. Enter the Contact for receipt of the return.
You can choose any contact that is associated with the receive-from address.
6. Enter the Credit To Location.
Oracle Order Entry/Shipping automatically defaults the credit-to location from the receive-from (ship-to) address or from the primary bill-to location, if you defined them for the customer. Otherwise, if you choose a location, the customer and address automatically default from the location. Only active locations display in the list of values.
If the profile option OE: Customer Relationships is set to Yes, you can choose a credit-to location based only on the customer listed on the return or a related customer. If the profile option OE: Customer Relationships is set to No, relationships are ignored and you can choose a credit-to location from any customer.
7. Enter the Contact associated with the credit-to address.
9. Close the Receive From and Credit To Addresses window.
See Also
Overview of Returns
Creating Customer Relationships
Order Entry/Shipping Profile Options
Defining Standard Value Rule Sets
Set up your customers. See: Entering Customers.