RMA Interface
The RMA Interface transfers authorized return information to Inventory and obtains receipt information from Inventory.
Profile Options
The RMA Interface uses the following profile option:
- OE: Source Code - three key fields are interfaced to Oracle Inventory to identify each return transaction uniquely: Return Number, Order Type, and Source Code.
Item Attributes
The RMA Interface requires that the following item attributes be set to Yes to process a return line:
The following item attributes affect the operation of the RMA Interface when the return line references a sales order, purchase order, or invoice:
- Assemble to Order - when this attribute is set to Yes, and the item attribute BOM Item Type is set to Model, the RMA Interface interfaces the ATO configured item.
- Pick Components - when this attribute is set to Yes, the RMA Interface also interfaces any shippable items, transactable items, and stockable included items.
The RMA Interface considers your setting for the RMA Inspection Status attribute to determine whether the item is required to go through an inspection process before being accepted into inventory.
Authorized Returns
The RMA Interface provides Inventory with the RMA number, returning items, and quantities for all returnable, shippable, stockable, and transactable items associated with an eligible return line. A return line is eligible for RMA Interface when all the prerequisite cycle actions are completed.
Receipt Information
The RMA Interface communicates receipt information from Oracle Inventory to Order Entry/Shipping for each return line, including the most recent receipt date, the quantity received, and the quantity accepted. Received quantities represent items received that are awaiting inspection and/or acceptance. Accepted quantities represent items accepted into inventory. Oracle Order Entry/Shipping only credits customers for accepted quantities.
Returning Configurations
You can interface return lines for items that are returnable, shippable, stockable, and transactable as specified in the inventory item attributes. You can interface return lines for configurations; when you return models, classes, and options that have included items Oracle Order Entry/Shipping also interfaces the return of the included items. A return of an ATO model interfaces the unique configuration item if you reference the sales order, PO, or invoice. If you do not use a reference when returning ATO models, the RMA Interface interfaces nothing to Inventory. The RMA Interface interfaces only shippable, transactable, and stockable PTO models.
Under-Receipt of a Return Line
If part of the returning quantity is rejected after inspection, returned to the customer, or was never sent by the customer, the return lines that are not received in full show the status Partially Accepted. If your prerequisite to the Receivables Interface cycle action is RMA Interface - Completely Accepted, the return line will never result in a customer credit. If you use the Cancel Orders window to cancel the portion of the return line that will never be accepted, Oracle Order Entry/Shipping updates the RMA Interface status to Completely Accepted making the returned quantity available for credit. You could also make Partially Accepted a possible prerequisite status to the Receivables Interface cycle action.
Over-Receipt of a Return Line
If you receive a greater quantity of an item than you have authorized for a return, the RMA Interface status is set to Completely Accepted. Oracle Order Entry/Shipping allows automatic crediting of the customer for the authorized quantity only. Use the Credit Memos window in Receivables if you want to credit the customer for the difference between the authorized and received quantities.
Cycle Action Results
The following cycle action results are possible for the RMA Interface:
- Eligible - the return line has passed all other cycle actions required to be eligible for the RMA Interface.
- Not Applicable - the return line is not or has no included items that are returnable, shippable, stockable, and transactable.
- Partially Accepted - only a fraction of the quantity of the return line or associated included items has been received and accepted. If a return line shows this result and the accepted quantity displayed is zero, it means that all of the options were accepted but none of the included items, or that all of the included items were accepted but none of the options.
- Completely Accepted - the total quantity of the return line and associated included items have been received and accepted.
Suggestion: Use the View Orders window to view orders' and order lines' cycle and hold statuses.
Exception Handling
Any errors that occur for this program are recorded in the process exceptions table. Use the Process Exception Report to report all the errors for the RMA Interface.
This program is only applicable for order cycles that include the RMA Interface cycle action, and for specific order lines containing items requiring return receipt.
Prerequisites
Before using this program to interface return lines to Inventory, you should:
- Satisfy any other return or return line prerequisites that you have defined for the return's order cycle.
Submission
In the Shipping Interfaces concurrent requests window, enter RMA Interface in the Name field.
Order Entry/Shipping can resubmit this program at a time or time interval you specify at submission time so that authorized return lines and received quantities are interfaced automatically.
Parameters
The RMA Interface program does not have any parameters.
See Also
Order Cancellation
Order Cycles
Overview of Returns:
Viewing Orders and Returns
