Inspecting Customer Returns
You can enter items for inspection that have been returned from customers on return material authorizations (RMA). If you inspect an item that you want to receive, you enter the item in the Inspect Customer Returns window, then receive it into inventory with the RMA Receipt window. See: Receiving Customer Returns.
If you inspect an item that you want to reject, you simply reject it using the Inspect Customer Returns window and then cancel the return line using Oracle Order Entry.
To enter RMA inspection information:
2. Enter the date of entry for the transaction.
3. Enter the RMA number for the material to inspect.
4. Enter a line item number on the RMA or choose Find to display the line items in the Transaction Lines region. The corresponding item information and RMA inspection instruction for that line item display.
5. Select the type of action to perform:
Receive: Receive the item into inspection.
Return: Reject the item and return it to the customer or scrap.
6. Enter a unit of measure. This can be the primary unit of measure (the default) or any valid alternate unit of measure.
If you enter an alternate unit of measure, Oracle Inventory receives the quantity you specify in this unit of measure. Oracle Inventory also converts the quantity to the primary unit of measure so that it can correctly update the on-hand quantity.
7. Enter the quantity of the item to inspect or return.
To view item quantity information:
- Review the following quantity fields:
RMA: Item quantity associated with the RMA.
Inspection: Item quantity in the inspection area.
Delivered: Item quantity delivered to inventory.
