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Returning Items to Customers

Items that you receive into inventory through a return material authorization (RMA) can be returned to a customer by processing a return transaction. You cannot return items that have been accepted with the Inspect Customer Returns window unless they have also been received with the RMA Receipt window.

Attention: Use this window only to return repaired items or substitute items to a customer. You should handle rejected items differently; see "Return Material Authorizations (RMAs)" for more information.


   To enter basic return information:

   To view the line items on the RMA to return, and to specify the quantity to return for each line item:

   To choose lot or serial numbers for the line item:

   To view quantity available and quantity on hand values:

   To process the transaction:

See Also

Entering Return Material Authorizations

Customizing the Presentation of Data in a Folder

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