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Receiving Customer Returns

A return material authorization (RMA) describes a type of order for material that a customer returns to you. You enter RMAs in Oracle Order Entry. You process an RMA receipt transaction to receive material from an RMA.

If inspection is required on an item, only quantities which have been entered in the Inspect Customer Returns window appear in the RMA Receipt window. If no inspection is required for the item but you have entered quantities in the Inspect Customer Returns window, you first receive quantities already inspected, and then any unreceived quantities.

   To enter basic RMA information:

   To view the line items on the RMA to receive, and to specify the quantity to receive for each line item:

   To choose lot or serial numbers for the line item:

   To process the transaction:

See Also

Entering Return Material Authorizations

Customizing the Presentation of Data in a Folder

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