Setting Up Service Availability
Service availability allows or restricts access to specific service programs for specific customers and products. You can further delimit service availability by entering starting and ending availability dates or beginning and ending revisions for the product. You can specify a product revision, or range of revisions. Service availability applies only to service programs, not base warranties included with serviceable products. For example, a computer manufacturer realizes that all computers sold to company A have a faulty motherboard identified with revision G. All motherboards are automatically covered for 3 months after shipment, but in the case of revision G, an extended time of service coverage is being made available. By using service availability, the extended service program is available only to company A with revision G motherboards.
Service availability is checked automatically in each of these functions:
- when selling a service program along with a serviceable product in the Oracle Order Entry/Shipping Sales Orders form
- in the Order Service Programs form
- in the Renew Service Programs form.
If there are no entries for a given service program, then that service program may be applied to any serviceable product for any customer. If these are entries with "Available To" checked, then only those products or customers may receive the service program. If these are entries with "Restricted From" checked, then those products or customers may not received the service program. When determining whether a particular service program may be sold for a particular product or customer, Oracle Service first checks the "Restricted For" entries, then checks the "Available To" entries.
- If there are no "Restricted From" or "Available To" entries in the list, you may offer the service program for the product or customer.
- If the product or customer exists in the "Restricted From" list, you may not offer the service program for that product or customer.
- If the product or customer does not exist in the "Restricted From" list, Oracle Service checks to see if it exists in the "Available List" list. If so, you can offer it for that product or customer otherwise, you may not.
2. Choose a Service program to define service availability.
3. Choose Find to locate the service product.
4. Optionally choose Product or Customer.
5. Optionally enter From and To Revisions after entering a product. Entering revisions assumes you have entered a product.
6. Optionally enter Start and End Availability Dates to define the life of the service availability or leave them blank to set no limits.
7. Check Available Only To if the service program should be available only to this product or customer.
8. Check Restricted From if the service program should not be available to this product or customer.
To define service availability: