Order Types, Order Cycles, and Cycle Actions (Oracle Service Help--Production)


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Order Types, Order Cycles, and Cycle Actions

Order cycles you define in Oracle Order Entry/Shipping determine the processing flow of your sales orders. As you enter a sales order, you designate a user-defined order type that determines the order cycle that will process that sales order.

For example, an order cycle for orders containing products that you typically ship and copy to the installed base might contain the following cycle actions:

Enter

Pick Release

Ship Confirm

Backorder Release

Service Interface

Inventory Interface

Receivables Interface

Complete Line

Complete Order

In the preceding example, the installed base will be populated with customer product information after you ship the product in Order Entry/Shipping.

Note that the Service Interface processes a particular sales order line only once. Therefore, you should place the Service Interface cycle action at a point in your order cycle after which sales order changes, like pricing changes or installation detail changes, will not occur. Generally, this is after the Pick Release or Ship Confirm cycle actions.

Note also that it is not necessary to place the Service Interface cycle action in order cycles for returned products. The Service Interface ignores RMAs.

Order Types, Order Cycles, and Cycle Actions

See Also