Service Transaction History
On-line inquiries show detailed information about the products your customers have and the support services they have recorded against each product in addition to the history of all transactions relating to the support services. You can use this information to search for and analyze trends for the way your customers order and use support services, including which services they renew most often, which services they terminate most often, the average length of time for which they order service programs, and to which products they rarely (or frequently) apply service programs.
You can view the transaction history of the following:
- any service program or warranty
- all support services for a particular product
- all support services for a particular customer
- when a customer purchased a service program for a given product
- when a customer renewed or terminated a service program
- how much a customer was charged for a service program or renewal of a service program
- when service programs or warranties for a particular customer are due to expire
