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Modifying Support Service Duration

You can change the start and end dates for service programs applied to customer products in the installed base if your value for the profile option Service: Allow Service Date Change is Yes.

When you enter or update the installation date of a customer product, Oracle Service displays a message asking you whether you want to reset the warranty start date (if there is a warranty for the customer product) to the new installation date. The warranty end date is also calculated based on the new start date. Oracle Service retains the values of the original start and end dates, and flags all service programs that have been manually changed.

   To change start and end dates for support services:


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