Service Programs for Models and Options
You can add a service program to apply to all selected options of a configuration model even if the model item itself is not defined as a serviceable product. Order Entry/Shipping automatically propagates the service program to all serviceable options of the configuration.
Order Entry/Shipping enables you to:
- enter service for all serviceable options in a configuration at once.
When you enter duration-related information to the service order line, Order Entry/Shipping automatically applies those changes to the associated service order lines in the configuration.
- enter price adjustments and sales credits for all service order lines in a configuration at once.
When you apply changes to the price adjustments and sales credits, Order Entry/Shipping automatically applies those changes to the associated service order lines in the configuration.
- apply and release holds on all service order lines.
Order Entry/Shipping uses the OE: Apply Order Adjustments to Service Lines profile to control whether order-level discounts you place for an order should apply to service order lines associated with product order lines. If you do not specify a value for this profile, Order Entry/Shipping does not apply order-level discounts to service order lines.
