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RMA Returns

You can return items received into inventory through an RMA back to the customer using RMA Returns window. For example, you can send back -- "return" -- an item that was returned by the customer to you for repair.

This transaction reverses an RMA receipt. It also mimics a sales order shipment and updates the same accounts as a sales order shipment.

The accounting entries for an RMA return are as follows:

Account Debit Credit
Cost of Goods Sold account @ current average cost XX  
      Organization Valuation accounts @ current average cost   XX

Attention: You do not create any accounting entries when you return a customer RMA from an expense subinventory or for an expense inventory item.

See Also

Returning Items to Customers

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