Using Oracle Quality with Oracle Service
In Oracle Service you can create service and warranty programs, enter and manage service requests, and manage the repair of damaged goods. See: Overview of Oracle Service.
By using Oracle Quality and Oracle Service together you can directly control quality at the customer end of the supply chain. You can, for example, do all of the following:
- save valuable information about service calls
- analyze this data to determine trends in the service levels
- extends Oracle Service reporting and analysis capabilities by using Oracle Quality charts
Integrating Oracle Quality and Oracle Service improves customer service and reduces overall quality costs.
See Also
Collection Points in Oracle Service
Service Request Organizations,
Collection Plans for Service Data Collection
Entering Quality Data for Service Requests
