| Information
Source |
Description |
|
Oracle Corporation Home Page
http://www.oracle.com |
This Web site is the starting point for general information
on Oracle Corporation. |
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Oracle Education
http://education.oracle.com/ |
Customers come to Oracle Education with a variety of needs.
You may require a complete curriculum based on your job role to enable
you to implement new technology. Or you may seek an understanding of technology
related to your key area of responsibility to help you meet technical challenges.
You may be looking for self-paced training that can be used as an ongoing
resource for reference and hands-on practice. Or, you may be interested
in an overview of a new product upgrade. Whatever your training need, Oracle
Education has the solution. |
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Oracle Technology Network
http://technet.oracle.com/ |
Oracle Technology Network (OTN) is a program designed to
improve the time-to-market of your Oracle-based applications. Our on-line
community delivers the technical resources you need for creating and maintaining
Oracle-based applications. Whether you are an individual or part of a corporate
development group, you can improve your technical know-how by finding everything
you need in this single location.
OTN provides all of our members (Web Membership is FREE)
with the latest product information, documentation, technical bulletins,
sample code, migration toolkits, technical newsletters and columns, a discount
on products purchased through the Oracle Store, as well as discounts and
promotions with partner developer organizations. |
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Oracle Store
http://oraclestore.oracle.com/ |
This is Oracle's online shopping center. Come to this site
to find special deals on Oracle software, documentation, publications,
computer-based training products, and much more. |
|
Product Availability
infowin@us.oracle.com |
Send an e-mail to request information on future product releases
on Oracle for Windows NT. |
|
Oracle Support Services Web Page
http://www.oracle.com/support/ |
This site is the starting point for all support information.
From this Web site, you can access information such as free installation
support, support service descriptions, sales office phone numbers, documentation
sales, as well as current interest items. Also, from this site, you can
link to the major areas outlined below: |
|
OracleMetaLink
http://support.oracle.com/ |
This site provides BRONZE, SILVER, and GOLD customers with
the ability to resolve technical issues by accessing repositories of technical
support solutions. This service has recently been enhanced to enable United
States customers to track the progress of Technical Assistance Requests
(TARs) being resolved by Oracle. You can register for MetaLink by
navigating to:
http://support.oracle.com/
and choosing the Registration Page link. |
|
Oracle Global Customer Service
http://support.oracle.com/client_relations/ |
This is Oracle's customer service department, which handles
issues ranging from locating CPU Support Identification (CSI) numbers,
and issuing product upgrades and returns, to providing product release
information and conducting proactive customer visits. If you visit this
site, you can receive answers to frequently asked questions and can register
for the SupportNotes CD-ROM. |
|
Oracle SupportInSite
http://support.oracle.com/insite/ |
Visit this site when you want a better understanding of Oracle
Support Services's resources, or when you want to find out how to enhance
your experience with the support organization. You can find out how to
locate information such as support bulletins, bug queries, solutions articles,
and white papers.
You can also find out about accessing TAR management reports
and Fax on Demand services. In addition, SupportInSite is also available
on CD-ROM and can be ordered through the Global Customer Service Web site. |
|
Oracle SupportNews
http://www.oracle.com/support/supportnews/html/index.html |
You can find out all the latest news and information about
Oracle Support Services's vast array of products, programs, and customer-oriented
accomplishments by reading Oracle SupportNews. Oracle SupportNews is not
a technical journal. This publication is a practical newsletter packed
with informative articles written by expert Oracle staff and specialists.
SupportNews is published quarterly and mailed to more than 41,000 customers
across the United States of America. You can view the electronic version
of Oracle SupportNews on the Web. |
|
US Customer Visit Program (CVP) |
This program was established to help Oracle customers understand
and obtain maximum benefits from the support services they have purchased.
The visit program includes presentations, demonstrations, helpful tips
on working more effectively with Oracle Support Services, and a comprehensive
overview of Oracle's electronic support services.
Interested customers should contact their Oracle account
manager or license sales representative and instruct them to complete the
"customer visit nomination" template in Oracle's internal e-mail system. |
|
Virtual Support Analyst (VSA) |
This is an automated e-mail response system that allows access
to Oracle Support Services' databases through any e-mail server connected
to the Internet. VSA is available to all United States Oraclemetals customers
and is available 24 hours a day, 7 days a week, 365 days a year. Once registered
with your supported CSI Number, VSA enables you to do the following:
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Create, update, query, and close TARs
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Query bugs
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Query bulletins
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Request TAR Management Reports
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Request software updates
For more information on VSA and instructions on how to register,
send an e-mail to vsa@us.oracle.com. In the e-mail, enter:
help
topic: subscribe
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