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Net8 Getting Started, Release 8.0.6 for Windows NT and Windows 95/98

Part No. A70007-01

This document describes how to contact Oracle Corporation if you have issues with the documentation or software.

Read the section... If you...

"How to Contact Oracle Technical Publications"

Have issues with Documentation

"How to Contact Oracle Support Services"

Have issues with Software

"Resources for Oracle Partners and Developers"

Want to join an Oracle partner or application developer program

Read the section...	If you...
"How to Contact Oracle Technical Publications"	Have issues with Documentation
"How to Contact Oracle Support Services"	Have issues with Software
"Resources for Oracle Partners and Developers"	Want to join an Oracle partner or application developer program

How to Contact Oracle Technical Publications

Oracle Corporation welcomes your comments and suggestions on the quality and usefulness of this publication. Your input is an important part of the information used for revision.

Did you find any errors?
Is the information clearly presented?
Do you need more information? If so, where?
Are the examples correct? Do you need more examples?
What features did you like most about this manual?
Do you have suggestions for improvement? Please indicate the chapter, section, and page number (if available).

You can send comments regarding documentation to ntdoc@us.oracle.com

How to Contact Oracle Support Services

Please copy this page and distribute within your organization as necessary.

Oracle Support Services can be reached at the following telephone numbers. The hours of business are detailed in your support contract and the Oracle Customer Support Guide in your kit.

Oracle Support Services In... Call...

United States of America

+ (650) 506-1500 for customers with support contracts
+ (650) 506-5577 to obtain a support contract

Europe

+44 1344 860 160 or the local support center in your country.

All other locations

The telephone number for your country listed at the following Web site:
http://www.oracle.com/support/html/suploc.html
Oracle Support Services telephone numbers are also listed in the Oracle Customer Support Guide in your kit.

Please complete the following checklist before you call. If you have this information ready, your call can be processed much quicker.

Your CPU Support Identification Number (CSI Number) if applicable.

The hardware name on which your application is running.

The operating system name and release number on which your application is running.

The release numbers of the Oracle Server and associated products involved in the current problem. For example, Oracle8 Server release 8.0.6.0.0 and Oracle Replication Manager release 1.6.0.0.0.

Are you using 16-bit or 32-bit Oracle software?

The third-party vendor and version you are using.

The exact error codes and messages. Please write these down as they occur. They are critical in helping Oracle Support Services to quickly resolve your problem.

A description of the issue, including:

What happened? For example, the command used and its result.
When did it happen? For example, during peak system load, or after a certain command, or after an operating system upgrade.
Where did it happen? For example, on a particular system, or within a certain procedure or table.
What is the extent of the problem? For example, production system unavailable, or moderate impact but increasing with time, or minimal impact and stable.

Keep copies of any trace files, core dumps, and redo log files recorded at or near the time of the incident. Oracle Support Services may need these to further investigate your problem.

Resources for Oracle Partners and Developers

This section provides information on partner programs and resources for Oracle database administrators and application developers.

Information Source Description

Oracle Corporation Home Page
http://www.oracle.com

This Web site is the starting point for general information on Oracle Corporation.

Alliance Online
http://alliance.oracle.com

Oracle provides leading-edge technology, education, and technical support that enables you to effectively integrate Oracle into your business. By joining the Oracle Partner Program, you demonstrate to customers that you are committed to delivering innovative Oracle-based solutions and services.
The greater your commitment to Oracle, the more we can help you grow your business. It's that simple. The value you derive is associated directly with your level of commitment.

Oracle Education
http://education.oracle.com/

Customers come to Oracle Education with a variety of needs. You may require a complete curriculum based on your job role to enable you to implement new technology. Or you may seek an understanding of technology related to your key area of responsibility to help you meet technical challenges. You may be looking for self-paced training that can be used as an ongoing resource for reference and hands-on practice. Or, you may be interested in an overview of a new product upgrade. Whatever your training need, Oracle Education has the solution.

Oracle Technology Network
http://technet.oracle.com/

The Oracle Technology Network is your definitive source for Oracle technical information for developing for the Internet platform. You will be part of an online community with access to free software, Oracle Technology Network-sponsored Internet developer conferences, and discussion groups on up-to-date Oracle technology. Membership is free.

Oracle Store
http://oraclestore.oracle.com/

This is Oracle's online shopping center. Come to this site to find special deals on Oracle software, documentation, publications, computer-based training products, and much more.

Oracle Support Services' Support Web Center
http://www.oracle.com/support/

Oracle Support Services offers a range of programs so you can select the support services you need and access them in the way you prefer: by telephone, electronically, or face to face. These award-winning programs help you maintain your investment in Oracle technology and expertise.
Here are some of the resources available in the Support Web Center:

OracleMetaLink

http://www.oracle.com/support/ elec_sup/index.html

OracleMetaLink is Oracle Support Services' premier Web support service. It is available to Oraclemetals customers (Gold, Silver, Bronze), 24 hours a day, seven days a week.

OracleLifecycle

http://www.oracle.com/support/ sup_serv/lifecycle/index.html

OracleLifecycle is designed to deliver customized, industry-focused, full life-cycle support solutions that enable industry leaders to use Oracle technology to make smart business decisions, achieve operational excellence, and succeed in their markets.

ExpertONLINE

http://www.oracle.com/support/ sup_serv/online/index.html

Oracle Support Services has launched a new line of services called ExpertONLINE. These services provide online database administration for companies looking to supplement their existing DBA staff or fill a DBA role. Services range from ExpertDETECT, a monitoring, diagnostic, and recommendation service, to ExpertDBA, a full online database administration service.

Virtual Support Analyst (VSA)

http://www.oracle.com/support/ sup_serv/vsa_start.html

VSA is Oracle's Internet e-mail service; it is available to U.S. customers with an Oraclemetals support agreement. With VSA, you can initiate a request for assistance through e-mail, bypassing the queues you may encounter when using telephone support. VSA also enables you to access Oracle's bug database.

Customer Service

http://www.oracle.com/support/ cus_serv/index.html

This site provides resources to make your interactions with Oracle as easy as possible. Among the things you can do are

Learn what is a CPU Support Identification (CSI) numberUpdate your technical contact informationFind out whom to contact for invoice and collection issuesRequest product update shipmentsAccess a glossary of Oracle Support Services terms

U.S. Customer Visit Program

http://www.oracle.com/support/ cus_serv/cus_visit.html

This U.S.-based program has been established to help our customers understand and obtain maximum benefit from the support services they have purchased.

The visit typically offers a customized orientation presentation, a comprehensive overview and demonstration of Oracle's electronic services, and helpful tips on working more effectively with Oracle Support Services.

Support Web Center Library

http://www.oracle.com/support/ library/index.html

This site contains articles, guides, and other documentation to help you leverage the wealth of knowledge and reference material that Oracle Support Services produces.

Product Availability
infowin@us.oracle.com

Send an e-mail to request information on future product releases on Oracle for Windows NT and Windows 95/98.

Oracle Support Services In...	Call...
United States of America	+ (650) 506-1500 for customers with support contracts + (650) 506-5577 to obtain a support contract
Europe	+44 1344 860 160 or the local support center in your country.
All other locations	The telephone number for your country listed at the following Web site: `http://www.oracle.com/support/html/suploc.html` Oracle Support Services telephone numbers are also listed in the Oracle Customer Support Guide in your kit.

Information Source	Description
Oracle Corporation Home Page `http://www.oracle.com`	This Web site is the starting point for general information on Oracle Corporation.
Alliance Online `http://alliance.oracle.com`	Oracle provides leading-edge technology, education, and technical support that enables you to effectively integrate Oracle into your business. By joining the Oracle Partner Program, you demonstrate to customers that you are committed to delivering innovative Oracle-based solutions and services. The greater your commitment to Oracle, the more we can help you grow your business. It's that simple. The value you derive is associated directly with your level of commitment.
Oracle Education `http://education.oracle.com/`	Customers come to Oracle Education with a variety of needs. You may require a complete curriculum based on your job role to enable you to implement new technology. Or you may seek an understanding of technology related to your key area of responsibility to help you meet technical challenges. You may be looking for self-paced training that can be used as an ongoing resource for reference and hands-on practice. Or, you may be interested in an overview of a new product upgrade. Whatever your training need, Oracle Education has the solution.
Oracle Technology Network `http://technet.oracle.com/`	The Oracle Technology Network is your definitive source for Oracle technical information for developing for the Internet platform. You will be part of an online community with access to free software, Oracle Technology Network-sponsored Internet developer conferences, and discussion groups on up-to-date Oracle technology. Membership is free.
Oracle Store `http://oraclestore.oracle.com/`	This is Oracle's online shopping center. Come to this site to find special deals on Oracle software, documentation, publications, computer-based training products, and much more.
Oracle Support Services' Support Web Center `http://www.oracle.com/support/`	Oracle Support Services offers a range of programs so you can select the support services you need and access them in the way you prefer: by telephone, electronically, or face to face. These award-winning programs help you maintain your investment in Oracle technology and expertise. Here are some of the resources available in the Support Web Center:
OracleMetaLink `http://www.oracle.com/support/ elec_sup/index.html`	OracleMetaLink is Oracle Support Services' premier Web support service. It is available to Oraclemetals customers (Gold, Silver, Bronze), 24 hours a day, seven days a week.
OracleLifecycle `http://www.oracle.com/support/ sup_serv/lifecycle/index.html`	OracleLifecycle is designed to deliver customized, industry-focused, full life-cycle support solutions that enable industry leaders to use Oracle technology to make smart business decisions, achieve operational excellence, and succeed in their markets.
ExpertONLINE `http://www.oracle.com/support/ sup_serv/online/index.html`	Oracle Support Services has launched a new line of services called ExpertONLINE. These services provide online database administration for companies looking to supplement their existing DBA staff or fill a DBA role. Services range from ExpertDETECT, a monitoring, diagnostic, and recommendation service, to ExpertDBA, a full online database administration service.
Virtual Support Analyst (VSA) `http://www.oracle.com/support/ sup_serv/vsa_start.html`	VSA is Oracle's Internet e-mail service; it is available to U.S. customers with an Oraclemetals support agreement. With VSA, you can initiate a request for assistance through e-mail, bypassing the queues you may encounter when using telephone support. VSA also enables you to access Oracle's bug database.
Customer Service `http://www.oracle.com/support/ cus_serv/index.html`	This site provides resources to make your interactions with Oracle as easy as possible. Among the things you can do are Learn what is a CPU Support Identification (CSI) numberUpdate your technical contact informationFind out whom to contact for invoice and collection issuesRequest product update shipmentsAccess a glossary of Oracle Support Services terms
U.S. Customer Visit Program `http://www.oracle.com/support/ cus_serv/cus_visit.html`	This U.S.-based program has been established to help our customers understand and obtain maximum benefit from the support services they have purchased. The visit typically offers a customized orientation presentation, a comprehensive overview and demonstration of Oracle's electronic services, and helpful tips on working more effectively with Oracle Support Services.
Support Web Center Library `http://www.oracle.com/support/ library/index.html`	This site contains articles, guides, and other documentation to help you leverage the wealth of knowledge and reference material that Oracle Support Services produces.
Product Availability infowin@us.oracle.com	Send an e-mail to request information on future product releases on Oracle for Windows NT and Windows 95/98.