Business Intelligence Applications	Part Number
Oracle Call Center Intelligence Concepts and Procedures	A83665-01
Oracle Call Center Intelligence Implementation Guide	A86213-01
Oracle Customer Intelligence Concepts and Procedures	A83662-01
Oracle Customer Intelligence Implementation Guide	A86217-01
Oracle Marketing Intelligence Concepts and Procedures	A83663-01
Oracle Marketing Intelligence Implementation Guide	A86174-01
Internet Business Applications	Part Number
Oracle eMail Center Concepts and Procedures	A86084-02
Oracle eMail Center Implementation Guide	A86113-03
Oracle iMarketing Concepts and Procedures	A86140-02
Oracle iPayment Concepts and Procedures	A86141-01
Oracle iPayment Implementation Guide	A86047-01
Oracle iStore and Oracle iMarketing Implementation Guide	A83719-02
Oracle iStore Concepts and Procedures	A86123-01
Oracle iSupport Concepts and Procedures	A93660-01
Oracle iSupport Implementation Guide	A86192-02
Marketing Applications	Part Number
Oracle Marketing Encyclopedia System Concepts and Procedures	A83637-01
Oracle Marketing Online Concepts and Procedures	A86674-01
Oracle Marketing Online Implementation Guide	A87328-01
Sales Applications	Part Number
Oracle Order Capture Concepts and Procedures	A86136-01
Oracle Partner Relationship Management Implementation Guide	A87514-01
Oracle Sales Compensation Concepts and Procedures	A86673-01
Oracle Sales Compensation Implementation Guide	A87371-01
Oracle Sales Online Implementation Guide	A87352-01
Oracle TeleSales Concepts and Procedures	A86831-01
Oracle TeleSales Implementation Guide	A86830-01
Service Applications	Part Number
Oracle Contracts Core Concepts and Procedures	A83649-04
Oracle Contracts for Service Concepts and Procedures	A83650-03
Oracle Customer Care Concepts and Procedures	A86219-02
Oracle Customer Care Implementation Guide	A86218-02
Oracle Depot Repair Concepts and Procedures	A83651-01
Oracle Depot Repair Implementation Guide	A87337-01
Oracle Field Service Concepts and Procedures	A86063-01
Oracle Field Service Implementation Guide	A86153-01
Oracle Field Service/Laptop Concepts and Procedures	A86061-01
Oracle Field Service/Laptop Implementation Guide	A86162-01
Oracle Field Service/PalmTM Devices Concepts and Procedures	A86125-01
Oracle Field Service/PalmTM Devices Implementation Guide	A86163-01
Oracle Scheduler Concepts and Procedures	A86062-01
Oracle Scheduler Implementation Guide	A86164-01
Oracle Service Concepts and Procedures	A86273-02
Oracle Service Implementation Guide	A86272-02
Oracle Spares Management Concepts and Procedures	A86126-01
Oracle Spares Management Implementation Guide	A86165-01
Oracle Support Concepts and Procedures	A86225-02
Oracle Support Implementation Guide	A86224-02
Call Center Applications	Part Number
Oracle Campaign Plus Concepts and Procedures	A86083-01
Oracle Interaction Blending Concepts and Procedures	A86102-01
Oracle IVR Integrator Concepts and Procedures	A86103-01
Oracle Predictive Concepts and Procedures	A86104-01
Oracle Scripting Concepts and Procedures	A86105-01
Oracle Scripting Implementation Guide	A86115-01
Oracle Telephony Manager Concepts and Procedures	A86106-02
Oracle Telephony Manager Implementation Guide	A86114-02
Oracle Universal Work Queue Concepts and Procedures	A86107-01
Oracle Universal Work Queue Implementation Guide	A86116-02
Communications Applications	Part Number
Oracle Network Logistics Concepts and Procedures	A86681-01
Oracle Network Logistics Implementation Guide	A86287-01
Oracle Sales for Communications Implementation Guide	A86288-01
Oracle SDP Number Portability Concepts and Procedures	A86276-01
Oracle SDP Number Portability Implementation Guide	A86289-01
Oracle SDP Provisioning Concepts and Procedures	A86277-01
Oracle SDP Provisioning Implementation Guide	A86196-01
Oracle Sales for Communications Concepts and Procedures	A87387-01
Oracle Service for Communications Concepts and Procedures	A87422-01
Oracle Service for Communications Implementation Guide	A86286-01
CRM Tools and Technology	Part Number
Oracle CRM Foundation Concepts and Procedures	A86099-02
Oracle CRM Gateway for Mobile Devices Concepts and Procedures	A86060-01
Oracle CRM Gateway for Mobile Devices Implementation Guide	A86127-01
Oracle CRM Foundation Implementation Guide	A86122-02
Oracle Order Capture Implementation Guide	A86137-01
Oracle Order Capture Concepts and Procedures	A86136-01