4
Troubleshooting

This chapter discusses troubleshooting information. Topics include:

• Log Files and Trace Files

• Troubleshooting Hints

Log Files and Trace Files

• For installation troubleshooting, refer to the log file in:

  $ORACLE_HOME/um/log/install.log
  
  

• For background Oracle Unified Messaging processes troubleshooting, refer to trace files in:

  $ORACLE_HOME/um/trace
  
  

• For Oracle Unified Messaging classes troubleshooting, refer to log file in:

  $ORACLE_HOME/um/log/<date>.txt
  
  

Troubleshooting Hints

• Make sure Oracle eMail Server is installed and working correctly,
  1. Connect directly to the IMAP ports of Oracle eMail Server:

      $ telnet <es machine name> 143   
     

  2. If Oracle eMail Server is running imap4 correctly, login using:

     a1 login helpdesk helpdesk   
     

  3. Response from the server should be:

      a1 OK LOGIN completed
     

  4. Log out of Oracle eMail Server:

     a2 LOGOUT
     

• Make sure that listeners on Oracle eMail Server and Oracle Unified Messaging are working correctly (using tnsping from the machines).

• Make sure that LDAP server is up and running correctly. You can issue the following command using a browser:

  ldap://<ldap machine name>/uid=1,<PAB_DOMAIN>,

  Note:: <PAB_DOMAIN> selected during installation.

If the data for the helpdesk is returned, then LDAP is working fine. If the data for the helpdesk is not returned, then resolve LDAP server issue using the documentation provided by the LDAP server.