Oracle eMail Server Installation Guide Release 5.2 Part Number A86742-01 |
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This section contains information to assist with installation errors and problem diagnosis. The install.log
file located in the ORACLE_HOME
\orainst
directory lists any errors encountered during installation.
Most installation errors usually involve failure to carefully follow pre-installation instructions. The following table describes common installation problems, what may have caused them, and what you should check or do to correct the problem.
Before calling Oracle Support Services, verify that your software, database, and environment configurations match those contained in Chapter 1. Be prepared with your CSI number (if applicable) or full contact details, including any special project information, complete release numbers of Oracle eMail Server and associated products, operating system name and version number. Record any error code numbers full description of the issue, including:
For installation-related problems, please have the following additional information available:
ORACLE_HOME
\office\log\
SID
:
Oracle Support Services can be reached at the following numbers. The hours are provided in your support contract.
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