3
Administration and Provisioning

This chapter discuses how to administer Oracle Voicemail & Fax.

This chapter contains the following topic:

• Managing Voice Mail and Fax Users
• Adding Voice Mail and Fax Users
• Modifying Voice Mail and Fax Users Parameters
• Voice Mail and Fax Parameters
• Removing Voice Mail and Fax Users

Managing Voice Mail and Fax Users

Using the Thin Client, administrators can perform user management tasks, such as add, remove, and modify voice mail and fax users.

Under the Overview tab, you can view what components are installed on the different middle tier hosts. To administer these components, click on the host links and you will be redirected to the Oracle Enterprise Manager.

To perform administration tasks for Oracle Voicemail & Fax, administrators must navigate to the following URL:

http://<machine name>:<port>/um/traffic_cop

Adding Voice Mail and Fax Users

Note: A base user must exist in Oracle Internet Directory before they can be added as a voice mail and fax user. If a base user does not exist, a message displays with a link directing you the Oracle Internet Directory Delegated Administration Service page.

Perform the following steps to add voice mail or fax users:

1. Using the Thin Client, navigate to the Administration page.
2. Select User > Voice/Fax User Management > Add User.
3. Select the installation.
4. Select the domain and click Get Mail Users.
5. Select the user.
6. Click Enable Voice/Fax.
7. Enter the following information in the corresponding fields:
   • Fax In Allowed
   • Phone Access Allowed
   • Web Access Allowed
   • Telephone Number
   • VPIM Mail
   • VPIM Text Name

     See Also: "Voice Mail and Fax Parameters" for parameter definitions

8. Click Enable.

Modifying Voice Mail and Fax Users Parameters

Perform the following steps to modify voice mail or fax user parameters.

1. Using the Thin Client, navigate to the Administration page.
2. Select User > Voice/Fax User Management > Modify User.
3. Select the group profile of the user.
4. Click Get Voice/Fax Users to select from a list of users, or click Select Voice/Fax Users to search for a specific user.
5. Select the user and click Edit.
6. Modify the parameters you want to change.
7. Click Modify.

Voice Mail and Fax Parameters

The following is a list of voice mail and fax user parameters:

Group Profile

This parameter corresponds to the domain the selected mail user belongs to. Oracle Voicemail & Fax supports one level sub-grouping to define local PBX settings or different language preferences. Administrators are allowed to select from pre-existing groups or enter a sub-group name to be created.

Fax In Allowed

This parameter enables a user to receive faxes into their inbox. This is for an inbound fax only.

Phone Access Allowed

This parameter enables a user to use the voice mail application to listen to their messages.

Web Access Allowed

This parameter enables a user to use the Thin Client to view their messages.

Telephone Number

This parameter is a local phone number for an Oracle Voicemail & Fax user. This parameter must be set because the voice mail application plays this number as part of the standard greeting when there are no greetings present. This value should be same as the telephone number in the base user entry. If this number is changed, the Oracle Internet Directory and VPIM Mail entries must also be changed. In addition, a new mail alias will be created.

VPIM Mail

This parameter is the international number for a Oracle Voicemail & Fax user. The voice mail application uses this number to look up users. This number is associated with a domain. If this number is changed, the Oracle Internet Directory and VPIM Mail entries must also be changed. In addition, a new mail alias will be created.

VPIM Text Name

This parameter is an optional value that represents the sender's address.

Removing Voice Mail and Fax Users

Perform the following steps to remove voice mail or fax users.

1. Using the Thin Client, navigate to the Administration page.
2. Select User > Voice/Fax User Management > Remove User.
3. Select the domain to which the user belongs.
4. Click Get Voice/Fax Users to select from a list of users, or click Select Voice/Fax Users to search for a specific user.
5. Select the user you want to remove.
6. Click Remove.