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Introduction

This document describes how to install and use Oracle Application Server InterConnect Adapter for Siebel 7 (Siebel 7 adapter).

This chapter discusses the following topics:

• What is Siebel?

• Supported Siebel Version

• Supported Operating Systems

• Required Files for Siebel 7.0.3

• Post Installation Settings

What is Siebel?

Siebel software allow organizations to maintain a single source for customer information. Using Siebel software, an organization can better facilitate the sales and marketing forces by concentrating all customer information into one source. This source is accessible using multiple channels. A field sales person can consult the Web, the company call center, or any number of networks to access information needed for a customer.

The Siebel eBusiness Application Solution consists of the Siebel Call Center and the Siebel Sales applications. The Siebel Call center application is a full feature contact center. The call center provides a closed loop, seamless, information flow over multi-channel sales, marketing, and customer service operations. The Siebel Sales application enables field sales organizations to share information across sales teams, manage sales pipelines, and sell collaborately across geographies, time zones, and currencies. Under the hood, all applications use Business Components and Business Services. Business Components are representations of a set of one or more joined tables.

See Also: Chapter 4, "Business Component Relationships"

Supported Siebel Version

The Oracle Application Server InterConnect Adapter for Siebel 7 connects to Siebel Version 7.0.3.

See Also: Oracle Application Server InterConnect Installation Guide

Supported Operating Systems

The following operating systems support the Siebel 7 adapter:

• Windows NT 4.0 with service pack 6 or above

• Windows 2000 with service packs 1 or above

• Solaris 8

• HP-UX 11.0

Required Files for Siebel 7.0.3

The Siebel 7 adapter uses the following .jar files at both runtime and design time:

• SBLJAccess.jar--Comprises the Java portion of the Siebel 7 adapter.

• The following files comprise the Siebel Java Data Bean provided on the Siebel installation CD. These jar files must be copied to the ...\oai\9.0.4\lib\ directory:
  • SiebelJI_enu.jar

  • SiebelJI_Common.jar

Post Installation Settings

Siebel may require many open database cursors if you are running any kind of remote client--Siebel tools, Siebel client, or Oracle Application Server InterConnect (OracleAS InterConnect).

Although the default setting in the ora*.ini file is 100 open cursors maximum, this is not sufficient. Siebel recommends 1500 when using remote clients. You can edit this file using a text editor. Your file name may vary. The Oracle installation determines the name of the ora*.ini file.