Contents

Title and Copyright Information

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Preface

Intended Audience

Documentation Accessibility

Structure

Related Documents

Conventions

1 Introduction to Oracle Web Conferencing

1.1 What is Oracle Web Conferencing?

1.2 Oracle Web Conferencing Basics

1.2.1 Features

1.2.2 End-User Activities

1.3 Installing Oracle Web Conferencing

1.3.1 Basic Oracle Web Conferencing Topology

1.3.1.1 Web Conferencing Components

1.3.1.2 Oracle Web Conferencing Prerequisites

1.4 Web Conferencing Management Features

1.4.1 System Management

1.4.1.1 Features

1.4.1.2 Administration Tools

1.4.2 Business Management

1.4.2.1 Features

1.4.2.2 Management Tools

1.4.3 User Management

1.5 Administration Road Map

2 Understanding Oracle Web Conferencing

2.1 Overview

2.2 Terminology

2.2.1 Host

2.2.2 Real-Time Collaboration Instance

2.2.3 Real-Time Collaboration Component

2.2.4 Real-Time Collaboration Cluster

2.2.5 Real-Time Collaboration System

2.3 Real-Time Collaboration Components

2.3.1 Oracle Web Conferencing Server

2.3.2 Real-Time Collaboration mx (Multiplexor)

2.3.3 OC4J_imeeting

2.3.4 Real-Time Collaboration Process Monitor (imt-pm)

2.3.5 Voice Conversion Server

2.3.6 Document Conversion Server

2.3.7 HTTPD + mod_imeeting

2.4 Process Interaction

2.4.1 Within an Instance

2.4.2 Across Instances

2.4.3 Connections

2.4.3.1 Virtual Channels

2.4.3.2 Database Connections

2.5 Runtime Flow

2.5.1 Client Connection Details

2.5.2 Create Conference Flow

2.5.3 Join Conference Flow

2.6 Ports and Network Connectivity

2.7 Real-Time Collaboration Clusters

2.7.1 Real Time Collaboration Clusters for Load Separation

2.8 Load Balancer Configuration

2.9 User Management

2.9.1 User Creation and Provisioning

2.9.2 Roles

2.9.2.1 End-User Role

2.9.2.2 Business Monitor Role

2.9.2.3 Business Administrator Role

2.9.3 Assigning Roles to Users

2.10 Web Conferencing Sites

2.11 Reports

2.11.1 Usage Report

2.11.2 Feedback Reports

2.11.3 Uptime Reports

3 Planning for Deployment

3.1 Overview

3.2 Distributed Deployment Considerations

3.2.1 Web Conferencing Issues

3.2.2 Voice Conversion Server Issues

3.3 Sizing Guidelines

3.4 Internet/Intranet Considerations

3.5 LBR Considerations

4 Post-Installation

4.1 Overview

4.1.1 Introduction to imtctl

4.1.2 imtctl Scripts

4.1.3 Starting the Real-Time Collaboration Instance

4.1.4 Stopping the Real-Time Collaboration Instance

4.2 Real-Time Collaboration Core Components Installation

4.2.1 Post-Installation Tasks

4.2.1.1 System Tasks

4.2.1.2 Instance Tasks

4.2.2 Verification

4.3 Installing the Document and Voice Conversion Servers

4.3.1 Configuring Voice

4.3.1.1 VoiceDialInPrefix Property

4.3.1.2 System Dial-Ins

4.3.1.3 Creating a New System Dial-In

4.3.1.4 Deleting a System Dial-In

4.3.1.5 Viewing Existing System Dial-Ins

4.3.1.6 Configuring the Voice Conversion Server to Serve Instances in a Specific Real-Time Collaboration Cluster

4.3.1.7 Starting the Voice Conversion Server.

4.3.1.8 Verification

4.4 Configuring Time Zones

4.5 Custom Configuration

5 Configuration

5.1 Overview

5.2 Property Management

5.2.1 Site Properties

5.2.2 Multiple Scope Properties

5.2.3 System Map

5.3 Configuration Tasks Overview

5.4 Configuring the Application Pages

5.4.1 Configuring the Quicklinks Bin

5.5 Configuring Reports

5.6 Configuring Ports and Network Connectivity

5.6.1 Integrating with LBR (Setting up Global Web Host)

5.6.2 Setting Up the Mx

5.6.3 Setting Up Oracle HTTP Server Integration

5.6.3.1 Enabling the mod_imeeting

5.6.3.2 Setting Up the mod_imeeting/Mx Redirect

5.6.3.3 Synchronize Web Conferencing Properties with Oracle HTTP Server Settings

5.6.4 Setting Up a Proxy

5.6.5 Web Conferencing and Oracle9iAS Web Cache

5.6.5.1 Second IP Address

5.6.5.2 Configure Web Conferencing to Use a Second IP Address

5.6.5.3 Reconfigure Oracle9iAS Web Cache

5.6.6 Load Balancer/Oracle9iAS Single Sign-On Configuration

5.7 Configuring SSL

5.7.1 User's Perspective

5.7.2 Administrator's Perspective

5.7.2.1 Application Setup

5.7.2.2 Conference Runtime

5.7.3 Cobrowsing SSL Web Sites

5.7.3.1 Adding Trusted Root Certificate Authority Certificates

5.8 Configuring Logging

5.9 Configuring E-mail

5.10 Configuring Clusters

5.11 Configuring Conference Runtime Characteristics

5.12 Configuring Monitoring

5.13 Configuring User Privileges

5.14 Configuring Voice Streaming

5.14.1 System Dial-Ins

5.14.1.1 Creating a New System Dial-In

5.14.1.2 Deleting a System Dial-In

6 Sample Deployments

6.1 Basic Deployment

6.1.1 Sequence of Steps

6.1.2 Prerequisites

6.1.3 Settings

6.1.4 Installation

6.1.5 Post-Installation

6.1.6 Verification

6.2 Multiple Real-Time Collaboration Core Components and Load Balancer

6.2.1 Sequence of Steps

6.2.2 Prerequisites

6.2.3 Settings

6.2.4 Installation

6.2.5 Post-Installation

6.2.6 Verification

6.3 Multiple Geographical Locations and Load Balancer

6.4 Adding New Core Components to an Existing System

6.4.1 Sequence of Steps

6.4.2 Prerequisites

6.4.3 Settings

6.4.4 Installation

6.4.5 Post-Installation

6.4.6 Verification

6.5 Adding Document and Voice Conversion Servers to an Existing System

6.5.1 Sequence of Steps

6.5.2 Prerequisites

6.5.3 Settings

6.5.4 Installation

6.5.5 Post-Installation

6.5.6 Verification

6.6 Additional Example

7 Monitoring

7.1 Process Monitoring

7.1.1 What is the Real-Time Collaboration Process Monitor?

7.1.2 imt-pm and start/stop

7.1.3 imt-pm and Oracle Process Management and Notification

7.2 Service Availability Monitoring

7.3 Component Monitoring

7.4 Conference Monitoring

7.5 Configuration Tests

7.5.1 E-mail Configuration Test

7.5.2 Proxy Configuration Test

7.5.3 Mx Configuration Test

7.5.4 Repository (Database) Access Test

7.6 Real-Time Collaboration Interfaces

7.6.1 Servlet Interfaces

7.6.1.1 Overview

7.6.1.2 ImtTestServlet API

7.6.1.3 Output from the Servlet

7.6.1.4 Samples

7.6.1.5 Limitations

8 Reports

8.1 Usage Report

8.2 Feedback Reports

8.3 Uptime Reports

9 Web Conferencing Sites

9.1 Overview

9.2 Site ID

9.2.1 Creating a Site

9.2.2 Using a Site ID

9.2.3 Customizing Site Properties

10 imtctl Command Line Utility

10.1 Common Commands

10.1.1 Help

10.1.2 listInstances

10.1.3 listComponents

10.1.3.1 Examples

10.1.4 start

10.1.4.1 Examples

10.1.5 stop

10.1.5.1 Examples

10.1.6 getState

10.1.7 setProperty

10.1.8 getProperty

10.1.9 getProperties

10.1.10 runTests

11 Troubleshooting

A Time Zones

Glossary

Index