11 Troubleshooting

After Oracle Web Conferencing has been successfully configured and is working, there are two kinds of problems that require an administrator's intervention:

• User complaints—Some users are unable to use Oracle Web Conferencing, or they are unable to log in, etc.

• Alerts—An administrator receives alerts after integrating Oracle Real-Time Collaboration monitoring into the company's monitoring infrastructure.

In addition, an administrator could experience problems while configuring the system.

For suggested steps to resolve these problems and for other common guidelines, see the Troubleshooting documents and other reference documentation posted at http://www.oracle.com/technology/products/ortc/index.html