This chapter lists some of the errors that may occur while using Oracle Configuration Manager and provides tips to troubleshoot these errors.
Insufficient Privileges While Running installCCRSQL collectconfig
When you run the installCCRSQL.sh
script, it creates the ORACLE_OCM
user and sets up a job to collect database configuration information. The ORACLE_OCM
user requires EXECUTE
privileges on UTL_FILE
and DBMS_SCHEDULER
for database versions 10g or higher, and on the DBMS_JOB
for pre-10g databases. If these privileges are granted to PUBLIC
, the ORACLE_OCM
user inherits these privileges, otherwise these privileges are explicitly granted when the installCCRSQL.sh
script is executed. If the inherited privileges are revoked, the following errors indicating the lack of privileges will be logged in the alert_log
:
ORA-12012: error on auto execute of job 52 ORA-04068: existing state of packages has been discarded ORA-04063: package body "ORACLE_OCM.<package name>" has errors ORA-06508: PL/SQL: could not find program unit being called
To resolve these errors, you must grant the missing EXECUTE
privilege to the ORACLE_OCM
user.
For database versions 10g and higher, grant EXECUTE
privileges on the UTL_FILE
and DBMS_SCHEDULER
packages to the ORACLE_OCM
user by entering the following SQL*PLUS
commands:
SQL> grant execute on UTL_FILE to oracle_ocm; SQL> grant execute on DBMS_SCHEDULER to oracle_ocm; SQL> ALTER PACKAGE oracle_ocm.MGMT_DB_LL_METRICS compile; SQL> ALTER PACKAGE oracle_ocm.mgmt_config compile;
For pre-10g databases, grant EXECUTE
privileges on the DBMS_JOB
package to the ORACLE_OCM
user by entering the following SQL*PLUS
commands:
SQL> grant execute on UTL_FILE to oracle_ocm; SQL> grant execute on DBMS_JOB to oracle_ocm; SQL> ALTER PACKAGE oracle_ocm.MGMT_DB_LL_METRICS compile; SQL> ALTER PACKAGE oracle_ocm.mgmt_config compile;
ORA-04021 Error
There may be cases when the ORACLE_OCM
user needs to be granted the required privileges during installation. While granting the privileges, the following error may occur in the ORACLE_HOME/ccr/log/collectconfig<SID>.log
:
ORA-04021: timeout occurred while waiting to lock object SYS.<package like UTL_FILE
This error may occur if another procedure is using the package for which the privileges are being granted. To resolve this error, retry the install when the package is not being used. This error may occur while granting privileges on UTL_FILE
, DBMS_SCHEDULER
, or DBMS_JOB
.
ORA-01925 Error While Running installCCRSQL
This error may occur if the value of the MAX_ENABLED_ROLES
initialization parameter has been exceeded. To resolve this error, you must increase the value of the MAX_ENABLED_ROLES
parameter and restart the database as follows:
Edit the init
<sid
>.ora
file where <sid
> is the database system identifier and increase the value of MAX_ENABLED_ROLES
. If a server parameter (spfile) has been used, alter the MAX_ENABLED_ROLES
parameter by using the following SQL*PLus command:
SQL>alter system set MAX_ENABLED_ROLES=<value> scope=spfile
Restart the database.
Once the database has been restarted, re-run the installCCRSQL.sh
script.
Incorrectly configured hostnames are displayed on MetaLink with only the short names.
To ensure that hostnames are displayed with their fully qualified names on MetaLink, the /etc/hosts
file must contain an entry that includes both the hostname and the domain in the following format:
<IP-Address> <Full-HostName> <Short-HostName>
For example:
10.10.10.10 myhost.mydomain myhost
If the /etc/hosts
file has not been correctly configured, only the short name is displayed on MetaLink.
Oracle Configuration Manager Synchronization Messages: Oracle Configuration Manager does not allow you to run multiple commands simultaneously. If you attempt to do so, the following messages may be displayed:
Message: Another operation is in progress. Please wait...
Description: There are several Oracle Configuration Manager commands that cannot run concurrently. If you try to run one of these commands while another command is in progress, the second command will not be executed until the first command is completed. A message indicating that another command is in progress is displayed. The second command will automatically be run when the first command is completed.
Commands: emCCR
collect
, emCCR
getupdates
, emCCR
update_components
, and emCCR
upload
Action: Initially, take no action, the second command will be executed when the first command is completed. But if the command execution takes too long, a timeout will occur. If a timeout occurs, ensure there is no Oracle Configuration Manager activity by executing emCCR
stop
command. Delete the ccr/state/collector
.lock
file and restart the Scheduler by running the emCCR
start
command. If you are running the command in Disconnected mode, ensure that no collection or update is taking place and then delete the ccr/state/collector
.lock
file.
Message: Operation blocked, waiting...
Description: You cannot run the emCCR update_components
command if any other emCCR
command is running. If you try to run the command, it will be blocked. You also cannot run any emCCR
command while emCCR
update_components
is running as all other commands will be blocked.
Commands: configCCR
and most of the emCCR
commands
Action: Initially, take no action, the command will get executed when the current command is completed. If a timeout occurs, ensure that there is no Oracle Configuration Manager activity by executing emCCR
stop
. Delete the ccr/state/semaphore
.op
* and ccr/state/semaphore
.update
* files, and restart Oracle Configuration Manager by running emCCR
start
. If running the command in Disconnected mode, ensure no collection or update is taking place and delete the ccr/state/semaphore
.op
* and the ccr/state/semaphore
.update
* files.
Message: The Scheduler is down for upgrade.
Description: While upgrading Oracle Configuration Manager, you cannot run any of the emCCR
commands.
Commands: All emCCR
commands
Action: Retry the commands later.