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Oracle® Mobile Collaboration Administrator's Guide
10
g
Release 1 (10.1.2)
Part Number B25478-02
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Contents
List of Examples
List of Figures
List of Tables
Title and Copyright Information
Preface
Intended Audience
Documentation Accessibility
Related Documents
Conventions
1
Introduction to Mobile Collaboration
Overview of Mobile Collaboration
Providing Mobile Access to Oracle Collaboration Suite 10g Services
2
Deploying the Mobile Collaboration Components
Overview of Mobile Collaboration Deployment
The Deployment Messaging and Notifications Components
Deploying Oracle Mobile Access
Mobile Browser Access
Deploying Mobile Text Access Through E-Mail
Deploying Oracle Mobile Text Access Through SMS
Deploying Oracle Mobile Push Mail
Software Requirements
Recommended Architectures
Changing the Default Port Number
Oracle Mobile Push Mail Data Flow
Deploying Mobile Notifications for E-Mail
Deploying Mobile Notifications for Oracle Collaboration Suite 10g Calendar
Deploying Oracle Voice Access
Deploying Oracle Mobile Data Sync
3
Configuring the Mobile Collaboration Server
Overview of Oracle Mobile Collaboration Server Configuration
Configured Components
Required Post-Installation Configuration
The OracleAS Wireless System Manager
The OracleAS Wireless Tools
Configuring Mobile Text Access
Configuring the E-Mail Access Point
Configuring the SMS Access Point
Configuring Oracle Voice Access
Additional VoiceGenie Configuration
Changing the User Agent on the SpeechGenie VoiceXML Gateway
Creating a Web-Accessible Directory for Recording Audio
Downloading and Installing the VoiceGenie Outbound Caller for Voice Notifications
Adding the User Agent for Version 7 of VoiceGenie
Provisioning Oracle Voice Access
Configuring the Voice Main Menu Application for Voice Dialing
Configuring Voice Access to Directory Search
Generating DTMF-Equivalents and User Name Grammars
Enabling the Large-Scale Speech User Interface
Scheduling the Command-Line Utility and Caching
Configuring the Mail Application to Improve User Experience When Sending E-Mail
Testing the Voice Access Configuration
Configuring Oracle Mobile Push Mail and the Oracle Mobile Device Management Access Points
Changing the URL for the Entire Oracle Collaboration Suite System
Changing the URL for a Single Applications tier
Configuring the Access Points for Oracle Mobile Data Sync
Configuring the Messaging Server for Notifications
Configuring the Fax Server
4
Administering Mobile Collaboration
Overview of Oracle Mobile Collaboration Management
Accessing Oracle Mobile Collaboration Administration
Accessing Administration and Performance
Starting and Stopping the Oracle Mobile Collaboration Server
Managing the Oracle Mobile Push Mail Server
Setting the Error Logging Level for the Oracle Mobile Push Mail Server
Setting the Number of Users for the Oracle Mobile Push Mail Server
Managing Devices
Adding and Removing Client Programs
Adding Client Programs to the Program Repository
Obtaining the Oracle Mobile Push Mail Client for Windows Mobile 2003
Introducing New Carriers to Oracle Mobile Collaboration
Retrieving the OracleAS Wireless Database User Password
Locking Down Devices
Providing Client Program Instructions to End Users
Managing Voice Support
Generating DTMF Equivalents and Voice Grammars
Generating the Voice Grammars from a Command Line
Monitoring Performance
Monitoring Oracle Mobile Access Performance
Monitoring Oracle Mobile Push Mail Performance
Monitoring Mobile Notification Performance
Managing Users and Provisioning Services
Examining Logs for Oracle Mobile Push Mail, Oracle Mobile Access and Mobile Notifications
A
Configuring the Mobile Applications
Overview of the Mobile Applications
Configuring Applications for Oracle Mobile Text Access
Configuring the Mail Application
Active Mail Application Parameters
Auto Domain for E-Mail Addresses
Inbox Name
Sent Folder Name
Max Messages Fetched
Timeout
Encoding
Deleted Messages Folder Name
Save the Contents in Audio Reply?
Mail Application Parameters for Internal Use
Can User Use Different Server Settings?
Outgoing Mail Server (SMTP) Login
Mail Protocol
Application Setup OMP URL
Mail Application Parameters Replaced by the Service Registry
Outgoing Mail Server (SMTP)
Outgoing Mail Server (SMTP) Port
Deprecated Mail Application Parameters
Incoming Mail Server Name
Incoming Mail Server Port
E-Mail Configuration Driver Class
Mail JDBC Driver Type
Temporary Directory
Audio Temporary Directory
Audio Temporary Directory URL
OID Administrator Username
OID Administrator Password
Configuring the Calendar Application
Calendar Application Parameters Replaced from the Service Registry
Calendar Application Parameters for Internal Use
Can User Use Different Server Settings?
Calendar Java Driver Class
Application Setup OMP URL
Account Name
Configuring the Address Book Application
Active Address Book Application Parameters
Asynchronous Contact Separator
Asynchronous Query OID
Asynchronous Max Contact List Results
Asynchronous Translate Commands
Address Book Application Parameters for Internal Use
Can the User Use Different Server Settings?
Address Book Java Driver Class
Account Name
Application Setup OMP URL
Deprecated Address Book Parameters and Parameters
Address Book Server Name
Address Book Server Port
OID Administrator Username
OID Administrator Password
Path to ORACLE_HOME
Configuring the Directory Application
Active Directory Application Parameters
Maximum Results Returned
OID Search Entry Point
Search Scope
Query Filter Attributes
Query Filter Expression
Query Filter Attribute Display Names
Query Result List Attributes
Query Result List Attribute Display Names
Query Attributes Types
Link Attributes on Result List
Query Link Names
Link Refer Attributes
Link Bind Attributes
Link Attribute Display Name
Max Records Per Page
Merge Results
Use Voice LSS
Directory Application Parameters for Internal Use
Query Names
Query Title
Query Visibility
Link Names
Query Link Name
Application Setup OMP URL
Deprecated Mail Application Parameters and Parameters
Oracle Internet Directory (OID) Server
OID Server Port
Administrator Login Access to OID
OID Administrator Username
OID Administrator Password
Configuring the Short Messaging Application
Active Short Messaging Application Configuration Parameters
Message Sender
Display All Delivery Types
Application Setup OMP URL
Short Messaging Application Parameters for Internal Use
Configuring the Fax Application
Active Fax Application Configuration Parameters
Fax Server URL
Fax Sender Account
Faxes Kept per User
Fax Items per Page
Debug
Query OID
Cover Page
Application Setup OMP URL
Fax Application Parameters for Internal Use
Deprecated Fax Application Parameter
Configuring the Files Application
Configuration Parameters for the Files Application
Proxy Host
Proxy Port
Authorization Realms
Show Service URL?
Files Application Parameters for Internal Use
Allow Navigation
Application Setup OMP URL
Files Application Parameters Replaced by the Service Registry
Deprecated Files Application Parameter
B
Troubleshooting Oracle Mobile Collaboration
Problems and Solutions
Post-Installation Configuration
Error Enqueuing Received Messages
Errors in Receiving Messages
Setting the Proxy in XMS
Unable to Reach XMS Gateway
Dialing Country Codes with SMS or MMS
Bad Username/Password Exceptions
Intermittent Browser Crashes
Downloading SSL Root Certificates
Setting Up OracleAS Wireless to Support HTTPS
Out of Memory Exceptions in Log Files
Non-ASCII User Name Corrupted in HDML Browser
Configuration Assistant Hanging
Problems with Voice Access Configuration and Installation
Problems Connecting to the VoiceXML Gateway
Errors When Generating Voice Grammars and DTMF Equivalents
Slowness of Oracle Voice Access Directory Application When Responding to Voice Commands
Touchtone Buttons Do Not Respond
Problems Invoking Services from the Voice User Interface
System Does Not Understand User Commands
System Does Not Hear User Commands
User Account PIN and ID Do Not Match
Login Problems
Problems with the Main Menu
Problems with Oracle Collaboration Suite 10g Voice Access Messages
Oracle Collaboration Suite Voice Access Directory
Problems with Oracle Collaboration Suite 10g Voice Access Calendar
Problems with Oracle Collaboration Suite 10g Voice Access Content Services
Diagnosing Oracle Application Server Wireless Problems
Viewing UTF-8 Pages in Localized Languages with Netscape 4.7 or Earlier
Avoid Saving Non-UTF-8 Strings in PIM Applications
Re-Registering the OracleAS Wireless Portal Services URL Reference in OracleAS Portal
Customizing Oracle Mobile Collaboration
Changing the Privacy Notice
Rebranding the Oracle Logo Icon
Changing the Logo File Name
C
Globalization
Overview of Globalization
Determining a User's Locale
After Login
Before Login
Oracle Collaboration Suite Portal
The OracleAS Wireless Tools and Mobile Preferences Pages
Async Listener
Setting the Site Locale
Determining the Encoding of a Device
HTTPAdapter – Based Service
Encoding for the Request of an HTTPAdapter-Based Application
Best Practice for Writing Multi-Channel Applications Using JSPs.
Encoding for the Response of an HTTP Adapter-Based Application
Languages Available for Online Help
Driver Encoding
Localizing Voice Applications
D
Performance Tuning
Overview of Oracle Mobile Collaboration Optimization
Tuning the Oracle Database
Modifying the Initialization Parameters of the Server Parameter File (SPFILE)
Adding Redo Logs Groups
Increasing the Single Sign-On Connection Pool
Increasing the JDBC and OID Connection Pools
Tuning the OC4J_Wireless Server Instance
Setting the OC4J Logs and Tuning the GC Performance
Setting the Database Driver Type
Setting the Session Timeout
Optimizing the Performance of the Oracle HTTP Server
Enabling the Response Time in the Apache Log
Optimizing the Capacity of Web Cache
Setting the Capacity and Resource Limits in webcache.xml
Optimizing Oracle Mobile Access Mail
Glossary
Index