| Oracle® Collaboration Suite Release Notes 10g Release 1 (10.1.2.2) for HP-UX PA-RISC (64-Bit) Part Number B25476-20 |
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View PDF |
| Oracle® Collaboration Suite Release Notes 10g Release 1 (10.1.2.2) for HP-UX PA-RISC (64-Bit) Part Number B25476-20 |
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|
View PDF |
This chapter summarizes release note issues associated with Oracle Voicemail & Fax.
This chapter contains the following sections:
Section 11.3, "Known Limitations and Workarounds in Oracle Voicemail & Fax"
Section 11.5, "Globalization Issues in Oracle Voicemail & Fax"
Section 11.6, "Documentation Issues in Oracle Voicemail & Fax"
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Note: This document was updated on March 26, 2007. Additional updates and new information can be found in Note 415183.1 on http://metalink.oracle.com. |
The following sections describe new features in Oracle Voicemail & Fax 10g Release 1.
Section 11.1.1, "Enhancements in Oracle Voicemail & Fax Release 10.1.2.4.1"
Section 11.1.2, "Enhancements to Oracle Voicemail & Fax Administration"
Section 11.1.3, "Enhancements to Oracle Voicemail & Fax Design and Deployment"
In early 2007, Oracle Voicemail & Fax 10.1.2.4.1 was released and included the following enhancements:
Host Media Processing (HMP) Software replaces the use of telephony boards in the Oracle voicemail & Fax architecture. Host Media Processing (HMP) Software version 2.0 is supported.
The dependency on Intel(R) NetMerge(TM) Converged Communications Resource Software for processing calls and managing resources has been removed.
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Note: Because of these changes, some of the Oracle Voicemail & Fax material in the Oracle Collaboration Suite Deployment Guide is no longer applicable. Check Note 415183.1 on http://metalink.oracle.com for additional updates and new information. |
Administration of Oracle Voicemail & Fax through Oracle Enterprise Manager has been significantly enhanced:
Enhanced monitoring and logging
Oracle Voicemail & Fax provides over 150 metrics and provides administrators with the capability to create additional metrics based on their specific monitoring requirements. Alerts and associated warning levels can be set for individual metrics. Administrators can, at a glance, get an overview of the status of all voice mail systems and drill down to identify and resolve issues.
Simplified process management
Process management is simplified with more robust functionality. An administrator can drill down into the Components Table to determine the behavior and status of each process, and start, stop, and reload all processes associated with the Oracle Voicemail & Fax system or with an individual site. Process parameters are set to systemwide defaults which simplifies management and reduces the likelihood of mis-configuration. Individual process parameters can be modified easily through the Administration pages.
Simplified site management
Multiple, distributed PBXes are supported in this release. Oracle Voicemail & Fax simplifies administration of these complex environments with the monitoring, administration, and creation of PBX-based sites and groups.
A differentiating feature of Oracle Voicemail & Fax is its data-focused design and architecture and its deployment flexibility. These attributes are extended in Oracle Voicemail & Fax 10g Release 1 with the following:
Single-digit menus
Oracle Voicemail & Fax provides a flexible XML-based menu model that makes it easy to customize simple, single-digit menus (also known as auto attendants or interactive voice response systems) that are integrated with the voice mail system and company directory.
VoIP (SIP) support
In Oracle Voicemail & Fax 10g Release 1, all voice mail applications can reside in one central location.
In version 10.1.2, a centralized, SIP-based CT Server supported one or more VoIP gateways connected to legacy PBXes. Distributed telephony card-based deployments were still supported.
With the release of 10.1.2.4.1, a SIP-based Host Media Processing (HMP) Software server is used, and telephony cards are no longer necessary.
Since the release of Oracle Collaboration Suite 10.1.2, the Oracle Collaboration Suite Oracle Voicemail & Fax and Oracle Web Conferencing Conversion Servers Installation and Upgrade Guide for Microsoft Windows has been updated to include information on upgrading from Oracle Voicemail & Fax 9.0.4 to 10g Release 1 (10.1.2). Please check Oracle Technology Network (http://otn.oracle.com) for the latest version of the guide.
If you are upgrading Oracle Voicemail & Fax Release 2 (9.0.4.2) to Oracle Voicemail & Fax 10g Release 1 (10.1.x), you must follow the procedure to upgrade your Oracle Voicemail & Fax 9.0.4.2 users to Oracle Voicemail & Fax 10.1.x sites and groups. Contact Oracle Support Services to get a copy of the upgradeOVFGroupsAndUsers.bat file that is used in this upgrade step.
Table 11-1 lists resolved issues in Oracle Voicemail & Fax.
Table 11-1 Resolved Issues in Oracle Voicemail & Fax
| Description | Resolved In | Bug Number |
|---|---|---|
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Changes to settings to the Oracle Collaboration Suite Database were not reflected in the behavior of the application because the sc_vsto.cfg file was not being regenerated. |
10.1.2 |
3453548 |
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When MWI Service 10.1.1.0.2 encountered an error connecting to an MWI Service 9.0.4.2 process, the MWI request was removed from the queue. |
10.1.2 |
4433243 |
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There were several known issues when creating a voicemail account using |
10.1.2 |
4476614 |
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There were several known issues when deleting a voicemail account using |
10.1.2 |
4476631 |
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There were several known issues when adding a subsequent phone number using |
10.1.2 |
4478264 |
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There were several known issues when using |
4478445 |
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There were several known issues when modifying the properties of a voicemail account using |
10.1.2 |
4478555 |
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From Oracle WebMail, the end user saw the following error when the user tried to access Voicemail /Fax Preferences: "Error Retrieving Voicemail/Fax Preferences." |
10.1.2 |
4477277 |
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When replying to a saved message, the voicemail system did not allow you to remove the sender of the message from the recipient list. |
10.1.2 |
4479469 |
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Some sample IVRs were not working because the sound files were not being loaded. |
10.1.2 |
4484757 |
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There were times when the Telephony Monitor Service or the Message Delivery Service, or both, did not start. The BusStopLogWriter was unable to set the Max Log File size and the BusStopLogWriter threw a NullPointerException. |
10.1.2 |
4486248 |
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This known issue was seen on version 9.0.4 of Oracle Voicemail & Fax and on upgrades from version 9.0.4 to 10.1.1. When the MWI Service (Message Waiting Indicator) was started or refreshed, it sometimes encountered errors connecting to Oracle Internet Directory. When this occurred, any message waiting indicator requests were lost. |
10.1.2 |
4496727 |
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The end user recorded a voicemail message. When the user tried to send the message to a contact or distribution list for which the user had recorded a voice tag, the user got an error. |
10.1.2 |
4500012 |
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When using Oracle Internet Directory Self-Service Console to create or edit a voicemail, there were times when the drop-down list did not display a complete or accurate list of groups. |
10.1.2 |
4511156 |
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Errors in the cache refresh process resulted in an inaccurate groups list in Delegated Administration Services (DAS), and Nullpointerexception errors appeared in DAS log files. |
10.1.2 |
4514995 |
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Users who were created before Oracle Voicemail & Fax was installed in a fresh or upgraded 10.1.1 environment did not have the correct provisioning status set for Oracle Voicemail & Fax. |
10.1.2 |
4536748 |
The following sections describe known limitations and workarounds for Oracle Voicemail & Fax:
Some of the workarounds described in this chapter consist of downloading patches from Oracle's support Web site, Oracle MetaLink. The following instructions explain how to do this.
To download a patch from Oracle MetaLink:
Log in to Oracle MetaLink.
In the menu on the left side of the page, click Patches & Updates.
Click the Simple Search link.
In the Search By field, select Patch Number from the list, and enter the patch number.
If this patch is to be specifically applied to Oracle Voicemail & Fax, in the Platform or Language field, select Microsoft Windows (32-bit) and click Go.
Follow the instructions on the page to download the patch.
When Oracle Voicemail & Fax is started, several Oracle Collaboration Suite components are also started: HTTP server, Webcache, and Oracle Collaboration Suite Client. These components are not required by Oracle Voicemail & Fax and should be disabled. (Bug # 4461627)
To disable the components:
Open a Web browser. Enter the URL for the Application Server Control for Collaboration Suite console for the machine where Oracle Voicemail & Fax is installed (http://machine_name:console_port).
Log in using the ias_admin user name and the password for ias_admin, and navigate to the home page.
In the System Components section, click the Enable/Disable Components button.
Select the following components in the Enabled Components pane, and click Move.
HTTP_Server
Web Cache
OC4J_OCSClient, Discussions, Search, Web Access, Workspaces
Any components with the OC4J prefix
Click OK.
A warning appears stating that any running processes will be stopped before the components are disabled.
Click Yes.
Table 11-2 lists general issues that are known when using Enterprise Manager 10.2 to manage Oracle Voicemail & Fax.
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Note: Fixes for known issues may be available in cumulative patches. For a list of available cumulative patch downloads and their installation order, see note 406284.1 on http://metalink.oracle.com. Each cumulative patch includes aREADME.html file that lists all bugs fixed. |
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See Also: Chapter 2, "Oracle Collaboration Suite Cumulative Patch Release Notes", for information on cumulative patch new features and known issues. |
Table 11-2 Known Issues in Using Enterprise Manager 10.2 with Oracle Voicemail & Fax
| Description | Action | Bug Number |
|---|---|---|
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For all Performance pages, the Last 24 Hours metrics are the only metrics that can be displayed. If you change the View Data field to another time period, the data is not refreshed for the selected time period. |
The fix for this bug is available on MetaLink. Refer to patch 4703236. Download it as described in Section 11.3.1, "Downloading Patches from Oracle MetaLink". |
4665902 |
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By default all parameters are set to inherit their value from their parents. If the Message Waiting Indicator Notification parameter is changed so that it is set locally and this change is saved, you cannot later change the setting so that the value is inherited. |
If you change the value for the parent and you want the child to have the same value, you will need to manually change the setting for the child. |
4662610 |
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The values shown in the Alerts column in the Components table may be incorrect. The alert total includes status alerts instead of excluding them. |
None |
4645515 |
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The following problem is observed after the first Oracle Voicemail & Fax Applications tier has been successfully installed with Oracle Enterprise Manager 10.2: Subsequent installations of Oracle Voicemail & Fax cause previously installed targets to disappear from the Enterprise Manager Grid Control console. |
The fix for this bug is available on MetaLink. Refer to patch 4890299. Download it as described in Section 11.3.1, "Downloading Patches from Oracle MetaLink". Note: You must apply this patch to any subsequent Applications tier before you install Oracle Voicemail & Fax on that tier. If you install the patch after installing Oracle Voicemail & Fax, the problem will persist. |
4669119 |
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The following problem is observed with Oracle Enterprise Manager Grid Control whose locale is set to use a multiple-byte language. If there is an outstanding process management request (start, stop, restart, or reload a process) and Enterprise Manager issues a second process management request, the first request fails and an error message is displayed. All subsequent requests coming from any Oracle Enterprise Manager for any Oracle Voicemail & Fax target on the system where the error occurred, will fail. |
Complete the following procedure:
If the system does not start up, reboot the Oracle Voicemail & Fax system, and then, restart Host Media Processing (HMP) Software (or NetMerge CCS on Oracle Voicemail & Fax versions that precede release 10.1.2.4.1), Oracle Voicemail & Fax, and the Enterprise Manager Agent. |
4689284 |
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When Oracle Voicemail & Fax is installed against Enterprise Manager on one machine and is subsequently installed against Enterprise Manager on a different machine, and the same Oracle Internet Directory is used for both installations, the login credentials may not get updated in Enterprise Manager Repository. |
When you connect to Oracle Voicemail & Fax for the first time, the Voicemail & Fax Login page appears. Enter the login information to Oracle Internet Directory. If you select Save as Preferred Credential, then this information will get updated in Enterprise Manager Repository. |
4690790 |
Table 11-3 lists any known issues with Intel NetMerge Converged Communications Software (CCS) This only applies to versions of Oracle Voicemail & Fax that preceded release 10.1.2.4.1.
Table 11-3 Known Issues With Intel NetMerge CCS
| Description | Action | Bug Number |
|---|---|---|
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The location of the NetMerge Container is stored in the registry key, LocalContainerPath at HKEY_LOCAL_MACHINE\\SOFTWARE\\Dialogic\\CT Media\\2.0\\Server\\Environment. The default value for this key is : C:\Documents and Settings\All Users\Application Data\Dialogic\CT Media\Containers. The sc_vsto.cfg file, which contains information about the Oracle Collaboration Suite Database, gets created in the directory specified by LocalContainerPath. Oracle Voicemail & Fax uses the information in the sc_vsto.cfg file to connect to the database. If the location of the NetMerge Container is changed from the default location to a different location, LocalContainerPath is not updated in the registry. Therefore, the sc_vsto.cfg file gets created in the default location instead of the new location specified by LocalContainerPath. And, if you make any changes to the database settings, these changes are updated in the sc_vsto.cfg file in the default location, but are not reflected in the sc_vsto.cfg file in the new location. |
If you change the location of the NetMerge Container, then you must manually copy the sc_vsto.cfg file from C:\Documents and Settings\All Users\Application Data\Dialogic\CT Media\Containers to the new location. If you make any changes to the Oracle Collaboration Suite Database settings in Enterprise Manager Grid Control, then you must manually copy the sc_vsto.cfg file from C:\CTMedia to the new location. |
4727499 |
Table 11-4 lists Oracle Voicemail & Fax globalization issues.
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Note: Fixes for known issues may be available in cumulative patches. For a list of available cumulative patch downloads and their installation order, see note 406284.1 on http://metalink.oracle.com. Each cumulative patch includes aREADME.html file that lists all bugs fixed. |
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See Also: Chapter 2, "Oracle Collaboration Suite Cumulative Patch Release Notes", for information on cumulative patch new features and known issues. |
Table 11-4 Globalization Issues in Oracle Voicemail & Fax
| Description | Action | Bug Number |
|---|---|---|
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The Create User user_name:Application Attributes page for Oracle Voicemail & Fax is currently available in the following languages: English, French, German, Italian, Japanese, Korean, Portuguese, and Spanish. However, it is not localized in all of the runtime languages. Therefore, if the Web browser locale is set to one of the unsupported runtime languages, the attributes will appear in English. |
If no action is taken, you will see this page in English. Or, you can set the browser locale to one of the supported languages. |
4369190 |
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The Oracle Voicemail & Fax (or Doc Convert) server installation will be blocked when there is a customer realm with a name containing multiple-byte characters in Single Sign-On. |
None |
4416548 |
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In Enterprise Manager 10.2, on the Alerts and Policy Violation History (Agent) page, the Metric and Message columns of the Alerts table always appear in English regardless of the locale setting. |
None |
4632840 |
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In Enterprise Manager 10.2, on the Voicemail & Fax pages and the PBX-Application Cluster pages, several links in the Related Links section always appear in English regardless of the locale setting. |
None |
4632294 |
Because of changes made in release 10.1.2.4.1, some of the Oracle Voicemail & Fax material in the Oracle Collaboration Suite Deployment Guide is no longer applicable. Check Note 415183.1 on http://metalink.oracle.com for additional updates and new information.
Table 11-5 lists a documentation issue in the Oracle Voicemail & Fax online help.
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Note: Fixes for known issues may be available in cumulative patches. For a list of available cumulative patch downloads and their installation order, see note 406284.1 on http://metalink.oracle.com. Each cumulative patch includes aREADME.html file that lists all bugs fixed. |
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See Also: Chapter 2, "Oracle Collaboration Suite Cumulative Patch Release Notes", for information on cumulative patch new features and known issues. |
Table 11-5 Documentation Issues in Oracle Voicemail & Fax
| Description | Action | Bug Number |
|---|---|---|
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In Enterprise Manager 10.2, on the Edit Group or Site page, the Voicemail & Fax Quota parameter is displayed in megabytes. The online help for this page incorrectly states that this quota is displayed in bytes. |
None |
4650226 |
