C Troubleshooting OracleAS RepCA

This appendix describes how to solve common problems that you might encounter when running OracleAS RepCA. It contains the following sections:

• Section C.1, "Unable to Connect to the Database"

• Section C.2, "Unable to Connect as "sys" User"

• Section C.3, "No Space"

• Section C.4, "Loading Fails on Real Application Clusters Database After Specifying Multiple Nodes"

• Section C.5, "Manual Steps: Cleaning Up a Failed Registration or Deregistering OracleAS Metadata Repository"

• Section C.6, "ORA-01403: No Data Found"

• Section C.7, "ORA-06510: PL/SQL: Unhandled User-Defined Exception"

• Section C.8, "ORA-01031: Insufficient Privileges"

• Section C.9, "Invalid Object in the DSGATEWAY Schema After Loading OracleAS Metadata Repository"

• Section C.10, "Need More Help?"

C.1 Unable to Connect to the Database

Problem

OracleAS RepCA is unable to connect to the database

Solution

Check the following:

• Make sure you are using correct service name (SID or SID.domainname).

• Make sure the database is up.

• Make sure the listener is up.

• Make sure you have network connectivity to the database.

• Check that the glogin.sql or the login.sql files, located in the ORACLE_HOME\sqlplus\admin directory, do not contain user prompt lines, which look like the following:

  column db_name new_value db_name noprint
  select user ||' on ' || name "db_name" from v$database ; 
  set sqlprompt "&db_name> " 
  
  

  If either file contains the user prompt lines:

  1. Rename the file to something else.

  2. Exit OracleAS RepCA.

  3. Restart OracleAS RepCA.

  4. Try connecting again.

  5. When OracleAS RepCA is done, rename the file back.

C.2 Unable to Connect as "sys" User

Problem

You get the following message when running OracleAS RepCA:

RepCA unable to connect as sys. Error message:
*** Specify Database Connect ***
ERROR -SQLException on getting SID and SYSTEMNAME
informationjava.sql.SQLException:
@ ORA-01017 : invalid username/password; logon denied

Solution

Try the following:

• Check that you entered the correct password for the "sys" user.

• Reset the password for the "sys" user and try again. You can reset the password using the ORACLE_HOME\bin\orapwd command. See Section 1.6.13, "Password File Authentication", step 1, for details.

• Check that the glogin.sql or the login.sql files, located in the ORACLE_HOME\sqlplus\admin directory, do not contain user prompt lines, which look like the following:

  column db_name new_value db_name noprint
  select user ||' on ' || name "db_name" from v$database ; 
  set sqlprompt "&db_name> " 
  
  

  If either file contains these lines:

  1. Rename the file to something else.

  2. Exit OracleAS RepCA.

  3. Restart OracleAS RepCA.

  4. Try connecting again.

  5. When OracleAS RepCA is done, rename the file back.

C.3 No Space

Problem

You load OracleAS RepCA in an existing Real Application Clusters database and you get a error.

Solution

If your database uses raw devices, perform the following steps:

1. Exit OracleAS RepCA.

2. Add another raw device to the database.

3. Restart OracleAS RepCA.

If your database uses a file system, perform the following steps:

1. Ensure that the file system has enough disk space.

2. Set tablespaces to AUTOEXTEND.

C.4 Loading Fails on Real Application Clusters Database After Specifying Multiple Nodes

Problem

You load OracleAS RepCA in an existing Real Application Clusters database and you get a error. On the Specify Database Connection Information screen, you specified multiple nodes of the Real Application Clusters database.

Solution

When you input the nodes of the Real Application Clusters database on the Specify Database Connection Information screen, only specify one node of the database. The Real Application Clusters software will automatically replicate the data loaded by OracleAS RepCA onto all of the nodes.

C.5 Manual Steps: Cleaning Up a Failed Registration or Deregistering OracleAS Metadata Repository

This section describes how to clean up registration entries in Oracle Internet Directory without using OracleAS RepCA.

1. Connect to Oracle Internet Directory using Oracle Directory Manager.

   1. Start up Oracle Directory Manager.

      Select Start > Programs > Oracle - OracleHomeName > Integrated Management Tools > Oracle Directory Manager.

   2. In the Connect screen, enter the connect information. Log in as the Oracle Internet Directory superuser (cn=orcladmin).

2. Clean up the database registration entries in Oracle Internet Directory:

   1. Expand the following entries (shown in Figure C-1):

      Entry Management > cn=OracleContext > cn=your_database_name

   2. Delete all the child entries under cn=your_database_name, starting with the bottom-most child entry.

      Before deleting the cn=DESCRIPTION_0 entry, expand it until you reach the last child. Then delete each child starting with the innermost child.

      To delete an entry, right-click each child entry and select Delete from the pop-up menu. Click Yes in the Confirmation dialog. When deleting some child entries, you may get some error messages. You can ignore these error messages.

   3. Right-click cn=your_database_name and delete it.

   Figure C-1 Clean up Database Registration Entries

   
   Description of "Figure C-1 Clean up Database Registration Entries"
   
   

3. Clean up the metadata repository registration entries in Oracle Internet Directory:

   1. Expand the following entries (shown in Figure C-2):

      Entry Management > cn=OracleContext > cn=Products > cn=IAS > cn=IAS Infrastructure Databases > orclReferenceName=your_database_name

   2. Delete each child entry under orclReferenceName=your_database_name.

   3. Delete the orclReferenceName=your_database_name entry.

   Figure C-2 Clean up Metadata Repository Registration Entries

   
   Description of "Figure C-2 Clean up Metadata Repository Registration Entries"
   
   

C.6 ORA-01403: No Data Found

Problem

When OracleAS RepCA loads the Workflow schema, it returns a PL/SQL error ORA-01403: "no data found".

Solution

Your NLS_LANG environment variable is set to a non-English locale. Before you run OracleAS RepCA, you need to make sure that the NLS_LANG environment variable is unset or is set to american_america.us7ascii.

You can set the environment variable using the System Properties dialog box.

You can set NLS_LANG back to its original value after running OracleAS RepCA.

C.7 ORA-06510: PL/SQL: Unhandled User-Defined Exception

After OracleAS RepCA is loaded, the error ORA-06510: PL/SQL: unhandled user-defined exception" is found in the log file.

This error is caused when the loading scripts for the DSGATEWAY schema are run. These scripts belong to the OracleAS Syndication product, which is obsoleted. The DSGATEWAY schema is created for backward compatibility.

C.8 ORA-01031: Insufficient Privileges

Problem

After OracleAS RepCA is loaded, the log file contains the error ORA-01031: "insufficient privileges".

Solution

This error occurs during the loading of the OracleAS Syndication product, which is obsolete and is loaded for compatibility purposes. This error can safely be ignored.

C.9 Invalid Object in the DSGATEWAY Schema After Loading OracleAS Metadata Repository

Problem

After loading OracleAS Metadata Repository on Oracle Database 10g, there is an invalid object in the DSGATEWAY schema.

Solution

In Oracle Application Server 10g (10.1.4.0.1), the DSGATEWAY schema is not used. It is provided for backward compatibility. The invalid object can safely be ignored.

C.10 Need More Help?

If this appendix does not solve the problem you encountered, try these other sources:

• Oracle Application Server Release Notes, available on the Oracle Technology Network (http://www.oracle.com/technology/documentation)

• OracleMetaLink (http://metalink.oracle.com)

If you do not find a solution for your problem, open a service request.