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Applications Administration Guide > Using Accounts in Siebel Call Center > Managing Business Data with the Accounts ScreenAn account can be a company representing a customer, a prospective customer, a partner, a supplier, or a competitor. Call center agents can use the Accounts screen to organize and track data when performing the following tasks:
If your organization serves mostly businesses, the Accounts screen is a good screen to use when answering general inbound phone calls. If your organization serves mostly individual consumers, or if you are answering inbound calls related to a marketing campaign, the Contacts screen is a better screen to use when answering inbound calls. |
Applications Administration Guide |