This chapter provides information about standard Siebel Automotive functionality for contact management. It consists of the following topics:

• Contacts Defined
• Scenario for Working with Automotive Contacts
• Contacts Process Workflow
• Contact Record Relationships
• Process of Using Automotive to Work with Contacts
• Managing Relationships Between Contacts
• Associating a Vehicle with a Contact
• Viewing Service History and Sales History for a Contact
• Managing Service History Information

NOTE:  Your company's application configuration and business processes may differ from the procedures or business scenarios presented in the following sections.