Siebel Automotive Guide > Managing Contacts >

Process of Using Automotive to Work with Contacts

End users, primarily sales and service representatives and fleet management representatives, frequently work with contacts in Siebel Automotive. How an end user proceeds depends on whether that user is working with an existing contact or setting up a new one. If the contact exists, the end user may associate it with a household or account in one of several views in the Contacts, Households, or Accounts screens, or the user may not associate it with another object at all.

To work with contacts in Siebel Automotive, end users perform the following tasks:

Siebel Automotive Guide