Table 71. Predefined Programs
|
|
Send Page |
Send Page |
Send a generic page message. |
Send Opportunity Page |
Send a page regarding an opportunity. |
Send Quote Page |
Send a page regarding a quote. |
Send SR Page |
Send a page regarding a service request. |
Send Email |
Send Email |
Send a generic email message. |
Send Opportunity Email |
Send an email regarding an opportunity. |
Send Quote Email |
Send an email regarding an opportunity quote. |
Send SR Email |
Send an email regarding a service request. |
Message Broadcast |
Send Message Broadcast |
Send a generic message broadcast. |
Send SR Message Broadcast |
Send a message broadcast regarding a service request. |
Send Opportunity Message Broadcast |
Send a message broadcast regarding an opportunity. |
Run External Program |
Run External Program |
Run an external program. |
Database Operation |
Change SR Close Date to Today |
Update the service request's close date to today's date. |
Change SR Owner |
Change the service request's owner. |
Change SR Group |
Change the service request's group. |
Change SR Owner to Manager |
Change the service request's owner to the current owner's manager. |
Change SR Priority |
Change the service request's priority to a new value. |
Change SR Severity |
Change the service request's severity to a new value. |
Change SR Status |
Change the service request's status to a new value. |
Change SR Sub-status |
Change the service request's sub-status to a new value. |
Create SR Activity |
Create a service request activity. |
Create Opportunity Activity |
Create an opportunity activity. |