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Siebel Business Process Designer Administration Guide > Workflow Policies > About Customizing Workflow Policies with Siebel Tools > Example of Using a Predefined Workflow Policy Program: Change SR Owner to ManagerIf the service request is not closed within a specific duration of time, assign the service request to the owner's manager. This would allow a proper response time to service calls. This workflow policy program does the following:
Table 61 shows the arguments for the Change SR Owner to Manager program. |
Siebel Business Process Designer Administration Guide |