Siebel Business Process Designer Administration Guide > Workflow Policies > About Planning Workflow Policies >
Planning Workflow Policy Actions
The third step in planning is to define the policy actions. A policy action is executed when the conditions of the policy have been met. Table 26 illustrates the type of information you need to define a workflow policy action.
Table 26. Workflow Policy Actions
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Send SR Email to Contact |
Send SR Email |
Service Request |
Send to Contact |
NOTE: Workflow Policies comes with a set of predefined actions and programs. You can use these or define your own actions or programs to suit your business needs.
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