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Siebel Customer Relationship Console User Guide > Understanding the Siebel CRC Layout > Siebel CRC Window Overview > ActionClick the down arrow in the Action field to access various actions. Depending on whether or not you have a customer in session, you will have access to some or all actions as listed in Table 3. For more information on sessions, see About Start Session. |
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Siebel Customer Relationship Console User Guide |