This chapter describes the additional features for billing management in Siebel Communications that are available when you integrate the billing management functionality in the Siebel Call Center module for Siebel Communications with billing and invoicing functionality in an application for managing billing and revenue, such as Oracle Communications Billing and Revenue Management.

This chapter includes the following topics:

• About Billing Management Features
• Creating and Updating Billing Profiles (End User)
• Process of Viewing Billing Profile Details (End User)
• Entering Payments (End User)
• Creating Adjustments for Bills (End User)