Siebel Communications Guide Addendum > Overview of Integration for Siebel Communications >

Guide Overview

Siebel Communications Guide Addendum contains information you use in combination with Siebel Communications Guide. For more information about Siebel Communications, see Siebel Communications Guide.

When you integrate billing management functionality in the Siebel Call Center module for Siebel Communications with billing and invoicing functionality in a billing and revenue management application, such as Oracle Communications Billing and Revenue Management, additional billing management features are available in Siebel Communications. For more information about these features, see Billing Management.

When you integrate customer order management functionality in the Siebel Call Center module for Siebel Communications with a billing and revenue management application, such as Oracle Communications Billing and Revenue Management, additional customer order management features are available in Siebel Communications. For more information about these features, see Customer Order Management.

For information about the business process workflows that are associated with the integration functionality, see Workflow Reference.

For information about the Web services that are associated with the integration functionality, see Web Service Reference.