Siebel Communications Guide Addendum > Customer Order Management >

About Customer Order Management Features

When Siebel Communications is integrated with an application for managing billing and revenue, such as Oracle Communications Billing and Revenue Management, additional order management features for customers are available in Siebel Communications.

Product managers can create multiple service charge products for a related service product. Administrators can configure the workflow to accommodate penalties for promotions. Administrators can also set up adjustments to prices for components that are part of a customizable product in a promotion.

End users can view additional details about change history for order and quote lines. Also, when end users transfer service from one location to another, an additional sub-action field is available to distinguish in the billing application a move-out service action from a disconnect service action and to distinguish a move-in service action from a connect service action.