Siebel Communications Guide Addendum > Customer Order Management >

About Passing Customer Orders to Oracle Billing Application

When you create a customer order in Siebel Communications, the order is successfully passed to the Oracle Communications Billing and Revenue Management (BRM) application if all of the following conditions are satisfied:

• For the account in the order header:
  • The Account Type field must have a value of Business or Residential.
  • The Account Class field must have a value Customer, Service, or Billing.
  • The Primary Contact field must contain data.
  • An account address must be designated as the primary address.
• The price list in the order header must be the same price list that the Oracle Communications BRM application uses.
• The following fields in the order lines must contain data:
  • Service Id (if the order line relates to a service bundle)
  • Service Account
  • Billing Account
  • Billing Profile

    NOTE:  A billing profile is successfully passed to the billing application if the billing profile satisfies some conditions. For more information about these conditions, see Creating and Updating Billing Profiles (End User).