Siebel Communications Guide Addendum > Workflow Reference > Workflows for Synchronization >

CMU Account Sync Workflow

This workflow synchronizes account data between the Siebel CRM application and the billing application. Figure 1 shows this workflow.

A user initiates this workflow by creating an account record or by changing any field in the business component for an account record in the Siebel CRM application.

Figure 1. CMU Account Sync Workflow
Click for full size image

Workflow Description. This workflow:

  1. Queries for the updated account details.
  2. Reads the enterprise details, such as the enterprise server name, language, and locale.
  3. Sets the enterprise details as part of the request message.
  4. Invokes an asynchronous proxy Web service to send the account details to the billing application.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.

Workflow Step
Method Called
In Business Service

Query Account


CMU Query Account Service

Get Custom Attributes


CMU External Integration Service

Set Custom Attributes


CMU External Integration Service

Account Update Web Service



Siebel Communications Guide Addendum Copyright © 2008, Oracle and/or its affiliates. All rights reserved. Legal Notices.