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SIS OM Edit Complex Asset Workflow

This workflow applies the changes for open and pending orders related to the selected asset and displays the requested state in the Product Configurator view. After the user makes the changes that specify the newly requested state, the workflow writes the delta of the two requested states as quote line items and adds these line items to the active quote. Figure 24 shows this workflow.

The SIS OM Modify Products & Services Process invokes this workflow as a subprocess. For information about the SIS OM Modify Products & Services Process workflow, see Siebel Order Management Guide.

Figure 24. SIS OM Edit Complex Asset Workflow
Click for full size image

Workflow Description. This workflow:

  1. Clears the business service cache of existing product instances.
  2. Reads the asset from the database.

    The workflow includes only components that do not have a status of Inactive. The workflow looks for all the orders with a status of Open or Pending that are related to the selected asset. The workflow applies the changes that those orders specify to re-create the state of the service product as the user requests it.

  3. Removes any components from the asset that do not have the Track As Asset flag set.
  4. Displays an error message if the asset is empty.

    If an open or pending order disconnects the root component, or if no components have the Track As Asset flag set, the result is an empty asset, and the workflow displays an error message.

  5. Tests for a customizable asset and interactive mode.

    If the asset is customizable and the workflow is in interactive mode, then displays the asset in the Product Configurator view, where the user can make changes to it. If the asset is not customizable or the workflow is not in interactive mode, then goes directly to Step 9.

  6. Self-heals the asset so that the asset structure matches the product definition. If any changes are made to the asset, a warning message appears.
  7. Displays the future requested state of the asset in the Configurator view.
  8. If the user clicks the Cancel button, the workflow terminates. If the user clicks the Done button, retrieves the newly requested state from the Configurator.
  9. Retrieves the active document and adds as line items the delta of the previously requested state of the asset and the newly requested state of the asset.
  10. Sets the due date for all the line items.
  11. If the active document is an order, explodes (ungroups) the line items with a quantity greater than 1 into multiple copies of the line item, each with quantity 1.
  12. Creates a onetime service charge item for the quote or order based on the type of target document. For more information, see SIS OM Add Service Charge Sub-Process.
  13. Generates a unique asset integration ID for all line items with an action code of Add.
  14. Saves the document to the database.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.

Workflow Step
Business Service Method Called

Reset PMT Cache


Set Product Instance

Set Product Instance

Load Open Order Line Items

Find Orders

Set Apply Output Header

Set Output Header

Apply Changes




Set Requested Product Instance

Set Product Instance

Auto Match Port Ids


Reconfigure Product Instance

Reconfigure Product Instance

Get Clicked Button

Get Cfg Button Click Information

Get Instance

Get Product Instance

Set Active Document Header

Set Output Header

Create Delta


Set Due Date

Set Field Value

Explode Line Item


Ensure New Line Item

Set Field Value

Sync Line Item


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