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CMU Contact Sync Workflow

This workflow synchronizes contact data between the Siebel CRM application and the billing application. Figure 3 shows this workflow.

A user initiates this workflow by creating a contact record or by changing any field for the business component for a contact record in the Siebel CRM application.

Figure 3. CMU Contact Sync Workflow
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Workflow Description. This workflow:

  1. Queries for the updated contact details.
  2. Reads the enterprise details, such as the enterprise server name, language, and locale.
  3. Sets the enterprise details as part of the request message.
  4. Invokes an asynchronous proxy Web service to send the contact details to the billing application.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.

Workflow Step
Method Called
In Business Service

Query Contact


CMU Query Contact Service

Get Custom Attributes


CMU External Integration Service

Set Custom Attributes


CMU External Integration Service

Contact Update Web Service



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