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Using Communications Server with Other Siebel Modules

This section provides high-level information about how Siebel Communications Server works with closely related product modules. Several Siebel modules use the Communications Server infrastructure to support certain functionality for the Siebel Business Applications.

Communications Server functionality is not limited to what is described in the following subsections. Many specific features of Siebel Business Applications that interrelate with Siebel Communications Server are discussed throughout this book.

For example, many customers may choose to implement Communications Server in order to support the Send Email or Send Fax commands. In addition, customers using Siebel Call Center may choose to implement Siebel CTI, Siebel Email Response, or Siebel Universal Queuing. The customer dashboard feature and Siebel SmartScript can be used with these modules.

Siebel Communications Server Administration Guide