Table 2. Demo Users for Siebel Call Center
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CCHENG |
Casey Cheng / Universal Agent |
Siebel Call Center |
Universal Agent |
Cheng handles service requests of all types: emails, inbound calls, and Web collaboration session requests. In addition, he executes outbound call campaigns. |
TARNOLD |
Ted Arnold / Telesales Representative |
Siebel Call Center |
Telesales Representative |
Arnold primarily executes inbound and outbound telemarketing and telesales calls. |
VTAYLOR |
Vic Taylor / VP Call Center |
Siebel Call Center |
Call Center Manager |
Taylor's responsibilities for the day-to-day operations of a Call Center make him a regular user of Siebel Call Center Administration functions. He uses the Siebel Analytics function to evaluate performance and ROI and to make strategic decisions based on the analyses. |
EMODI |
Emily Modi /Engagement Manager |
Siebel Call Center |
Consulting Manager |
Modi is responsible for managing a consulting practice business, including opportunity management, client relationships, contracts and agreements, and financial reporting and management. |
GABBO |
Glen Abboline / Information Technologist |
Siebel Professional Services |
Consultant |
Abboline is responsible for day-to-day project management, including staffing requests. |
GCLARK |
Gary Clark / Consultant |
Siebel Professional Services |
Consulting Manager |
Clark is responsible for managing a consulting practice business. |