DSMITH

Dana Smith / Citizen (eService user)

Siebel Public Sector eService

Web Corporate User

Smith is a citizen who seeks service from a variety of government agencies, including applying for social services benefits and paying taxes.

GOVADMIN

Siebel Administrator - GOV / Sys Admin - GOV

Siebel Public Sector

Siebel Administrator

System administrator for Siebel Public Sector applications.

TJACKSON

Terry Jackson / Doctor (Partner Portal user)

Siebel Public Sector PRM Portal

Channel Partner Manager

Jackson is an employee at a non-profit organization that works in conjunction with a government agency to assist in performing the government mission—whether collecting taxes or helping to deliver benefits to citizens.

CWEST

Charles West / Case Worker

Siebel Public Sector

PS Benefits Case Management

West is a case worker with a federal government social services agency, responsible for managing the cases of many citizens throughout the case lifecycle.

RCOLLINS

Rich Collins / Tax Case Worker

Siebel Public Sector

PS Benefits Case Management

Collins is a case worker at a state government tax agency, responsible for managing many citizens' tax cases through their lifecycle, including collection, audits, and appeals.

LTHOMAS

Leigh Thomas / 311 Call Center Operator

Siebel Public Sector

PS Incident Management

Thomas works as a customer service agent in a local government 311 call center. Leigh is responsible for responding to citizen inquiries on a broad range of topics.

DFRANKLIN

Dana Franklin / Investigative Agent

Siebel Public Sector

PS Investigative Case Management

Franklin is an agent with a federal law enforcement agency, responsible for investigating criminal activity and threats to the public interest.

JROWAN

Jean Rowan / Immigration Services Officer

Siebel Public Sector

PS Investigative Case Management

Rowan works as an immigration services officer for a federal immigration agency. Jean is responsible for processing incoming applications for visas and citizenship and making determinations as to whether to grant these benefits.

MWILLIAM

Mike Williams / Investigative Agent

Siebel Public Sector

PS Investigative Case Management

Williams is an agent with a federal law enforcement agency, responsible for investigating criminal activity and threats to the public interest.

PMORRIS

Pat Morris / Intelligence Analyst

Siebel Public Sector

PS Investigative Case Management

Morris is an analyst with a federal intelligence agency, responsible for monitoring and assessing threats to national safety and producing a range of intelligence products.

CWOODS

Chris Woods / Public Health Professional

Siebel Public Sector

PS Threat & Response Management

Woods is an epidemiologist with a federal public health agency, responsible for tracking and responding to outbreaks of deadly diseases.