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Siebel Field Service Guide > Agreements > Process of Setting Up Agreements > Creating an Opportunity and Quote from an Agreement Line Item RenewalWhen a contract is 90, 60, or 30 days prior to expiring, a company typically wants to contact the customer about a possible renewal. Quite often, this is a good opportunity for the appropriate salesperson to reacquaint themselves with the customer and to deliver a quote for renewing their maintenance agreement. Such customer contact can help avoid costly expiration of maintenance contracts and the revenue leakage associated them. This agreement renewal process can be automated for agreements and entitlements by:
Adding Opportunities and Quotes to Agreement RenewalOut-of-the-box, the automated renewal process only creates another agreement line item for the agreement. Typically, there is a requirement to create a new opportunity and corresponding quote for the renewal. Automating the creation of an opportunity and quote can ensure that renewal terms are always current, as is the renewal schedule. This automation can produce renewal quotes well in advance of the renewal date so customers can be prepared to adjust their purchase orders and payables to accommodate their new invoice. As a result, renewal dates are not missed avoiding revenue leakage and lapse in service coverage for customers. To allow automatic creation of renewal quotes or opportunities
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Siebel Field Service Guide |