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Siebel Field Service Guide > Setting Up and Using the Dispatch Board > Process of Setting Up the Dispatch Board > Adding Query Fields to the Dispatch BoardThis task is a step in Process of Setting Up the Dispatch Board. A dispatcher needs to enter specific query parameters to search for the right employee or set of employees. If the Dispatch Board's query assistant does not include a parameter that the dispatchers need, you can add this using the following example procedures. See Using Siebel Tools for more information on performing configuration tasks with Siebel Tools. To add a query field to the Dispatch Board's query assistant, perform the following tasks: Creating the Applet Web Template ItemPerform the following procedure to create a new Phone Web template item. To create the applet Web template item
Compiling and Using the New Query FieldPerform the following procedure to compile and test the new Phone Number query field. To compile and use the new query field on the Dispatch Board
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Siebel Field Service Guide |