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Screens and Views


The screens and views provided with the Siebel Service Handheld application are shown in Table 32.

Table 32. Siebel Service Handheld Screens, Views, and Business Components
Screen
View Name on UI
View Name in Siebel Tools
Business Component

Accounts

Accounts

SHCE Service Accounts View

  • Account

 

Asset Details *

SHCE Service Account Asset Details View

  • Asset Mgmt - Asset
  • FS Asset Warranty

Assets

SHCE Service Activity Assets List View

  • Account
  • Asset Mgmt - Asset

Contact Details *

SHCE Service Account Contact Details View

  • Contact

Contact Notes *

SHCE Service Account Contact Notes View

  • Contact Note

Contacts

SHCE Service Account Contacts View

  • Account
  • Contact

Details *

SHCE Service Account Details View

  • Account

Entitlements

SHCE Service Account Entitlements View

  • Account
  • Entitlement Account

 

New SR *

SHCE Service Account SR Details View

  • Service Request

Readings *

SHCE Service FS Measurement Readings View

  • FS Asset Reading

Service Requests

SHCE Service Account SRs View

  • Account
  • Service Request

Activities

Activities

SHCE Service Activity List View

  • Action

 

Assets

SHCE Service Activity Assets List View

  • Action
  • Asset Mgmt - Asset

Attachments

SHCE Service Activity Attachment View

  • Action Attachment
  • Asset Mgmt - Asset

Details *

SHCE Service Activity Detail View (More Info)

  • Action

Expense Reports

SHCE Service Activity Expense Report View

  • Expense Item
  • Expense

Expenses

SHCE Service FS Expense View

  • Action
  • FS Expense Item

Instructions

SHCE Service Instructions View

  • FS Instructions

Invoices

SHCE Service FS Activity Invoice View

  • Action
  • FS Invoice

Move Part *

SHCE Service FS Activity Part Movements (More Info)

  • FS Activity Parts Movement

Move Parts

SHCE Service FS Activity Part Movements

  • Action
  • FS Activity Parts Movement

New Activity *

SHCE Service Activity Entry View

  • Action

Recommended Parts & Tools

SHCE Service FS Activity Recommended Parts Tools View

  • Action
  • FS Activity Recommended Parts_Tools

 

Procedures

SHCE Service FS Steps View

  • Action
  • FS Activity Step

Time

SHCE FS Time View

  • Action
  • Time Sheet Daily Hours

Time Sheets

SHCE Service Activity Time Sheet View

  • Time Sheet Items
  • Time Sheet

Browser

Availability *

SHCE Service Part Browser Availability

  • FS Bucket Header - Part browser
  • FS Bucket - Part Browser

 

Products

SHCE Service My Part Browser View

  • FS Bucket Header - Part browser

Substitutes *

SHCE Part Browser Substitute View

  • FS Bucket Header - Part browser
  • FS Substitute Part Bucket - Part Browser

Service Reqs

Activities

SHCE Service Service Request Detail View

  • Service Request
  • Action

 

Details *

SHCE Service Service Request View

  • Service Request

Invoice Lines *

SHCE Service FS SR Invoice List View

  • FS Invoice Line Items

Invoices

SHCE Service FS SR Invoice View

  • FS Invoice

New Activity *

SHCE Service Service Request Activity Entry View

  • Action

New SR *

SHCE Service Service Request SR Entry View

  • Service Request

Order Details *

SHCE Service Order Line Items View

  • Order Entry - Order
  • Order Entry - Line Items

Order Line
Details *

SHCE Service Service Request Order Line Items View

  • Order Entry - Line Items

 

Orders

SHCE Service Service Request Orders View

  • Service Request
  • Order Entry - Orders

Service Requests

SHCE Service SR List View

  • Service Request

* These are hidden views and are accessible only by drilling down from another view.

Siebel Service Handheld Guide