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Siebel Service Handheld Guide > Data Filtering > Primary Service Handheld Business Components > Orders Business ComponentThe downloaded service requests determine which orders are downloaded. Therefore, only those orders associated with the selected service orders are downloaded. Table 19 shows an example of the relationship between activities, accounts, service requests, and orders. Service Request X is associated with Activity 1. Any orders associated with Service Request X are downloaded. Therefore, in the example above:
Note that Activity 2 is not selected even though its associated service request (X) and order (M) are selected. |
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